The Store Manager is responsible for leading store operations, driving sales growth, and delivering an outstanding customer experience. Acting as a brand ambassador, the role ensures strong brand representation, builds customer loyalty, and maintains high standards of commercial and operational performance. The position also plays a key role in supporting business growth and establishing a strong market presence.

Role & Responsibilities:

- Lead the overall commercial and operational performance of the flagship store, ensuring achievement of sales, profitability, and business objectives.
- Drive revenue growth through active sales leadership, customer engagement, networking, and business development activities.
- Set sales targets for the store team and monitor performance to ensure goals are achieved.
- Build and maintain strong relationships with architects, interior designers, developers, and high-value clients to generate business opportunities.
- Act as a brand ambassador, ensuring the highest standards of customer experience and brand representation.
- Lead, coach, motivate, and develop the store team, fostering a culture of accountability, excellence, and customer-centricity.
- Ensure exceptional customer service and take ownership of customer complaints, escalations, and issue resolution.
- Monitor customer feedback, identify improvement areas, and implement corrective actions to enhance customer satisfaction.
- Oversee daily store operations, showroom presentation, compliance, reporting, and operational efficiency.
- Maintain premium visual merchandising and store standards in line with brand guidelines.
- Collaborate with Marketing and Business Development teams to execute local campaigns, events, promotions, and community engagement initiatives.
- Analyze sales performance, market trends,



and business opportunities to drive continuous growth.
- Ensure accurate use of CRM systems and business reporting tools to support decision-making and customer relationship management.

Desired Candidate Profile:

- Bachelor's degree in Business Administration, Retail Management, Interior Design, Marketing, or a related field.
- Interior design background or qualification is preferred.
- 7-10 years of experience in luxury furniture, premium retail, high-end interiors, showroom management, or a related industry.
- Experience working with leading luxury furniture, premium retail, or interior design brands is preferred.
- Proven success in achieving sales targets and driving business growth.
- Experience leading, coaching, and developing sales teams.
- Established professional network within architecture, interior design, real estate, or luxury retail sectors is preferred.
- Good understanding of the luxury furniture and interiors market in Italy.
- Experience working with architects, interior designers, developers, and high-value clients.
- Familiarity with CRM systems such as Microsoft Dynamics, Salesforce, or similar platforms.
- Fluent Italian and English communication skills. Additional languages will be considered an advantage.

Key Skills & Competencies:

- Strong commercial leadership with a proven ability to drive revenue growth, profitability, and business performance.
- Excellent relationship-building, negotiation, and communication skills.
- Demonstrated success in leading and developing high-performing teams.
- Strong strategic thinking, operational discipline, and problem-solving capabilities.
- Customer-focused mindset with a passion for delivering exceptional service.
- Ability to identify market opportunities and convert them into business growth.

Job Types: Full-time, Permanent

Work Location: In person

📌 Store Manager - Milan (Milano)
🏢 Sobha Furniture
📍 Milano