Salary: €1,262.33 gross/month (Local Option) or €1,059.00 gross/month + company-provided shared apartment (Relocation Option)

Job Title: Italian-Speaking Customer Support Specialist

Location: On-site (Lisbon, Portugal)

Hours: 40 hours per week (24/7 rotating 8-hour shifts, 5 days per week)

Start Date: Immediate opening

Languages Required: Fluent Italian (C1/C2) & Business English (B2+)

Overview
Are you eager to launch your professional journey in Portugal? We are actively hiring service-oriented individuals who are fluent in Italian to join our international workforce located in Lisbon.

As the principal contact for Italian-speaking clients, you will resolve customer inquiries across phone, live chat, and email channels. This role represents a fantastic opportunity for proactive problem solvers who thrive within a fast-paced work environment, offering the chance to build a successful international career in one of Europe's most vibrant coastal capitals.

Key Responsibilities

Customer Support: Address incoming inquiries in fluent, polished Italian via telephone, email, and live messaging with a polite, professional, empathetic, and helpful tone .

Problem Solving: Identify customer issues, pinpoint the root causes of difficulties, and provide prompt, customized solutions with absolute patience and efficiency.

Documentation: Record all case details, account updates, and troubleshooting steps accurately and thoroughly within our central CRM database .

Performance Targets: Consistently hit essential operational benchmarks, including customer satisfaction ( CSAT ) scores, First Contact Resolution ( FCR ), and Average Handle Time ( AHT ) standards.

Continuous Learning: Attend regular development programs and training sessions to stay up to date on platform updates , company guidelines, and operational best practices.

Requirements
Essential Criteria:

Language Skills: Fluent C1/C2-level Italian to ensure flawless client communication, paired with at least B2-level English proficiency for software usage, internal communication,



and training modules.

Flexibility: Full adaptability to work rotating shift rosters operating across a 24/7 schedule.

Work Location: Full-time, on-site daily presence required at our modern Lisbon facility.

Work Eligibility: Valid EU/EEA citizenship , an EU passport, or legal documentation allowing unrestricted employment within Portugal.

Core Strengths:

Excellent active listening capabilities , strong communication talents, emotional intelligence , poise under pressure, and an optimistic, proactive attitude.

Compensation Options
Candidates can choose between two tailored compensation options based on their personal situation:

Option A: Local Contract (For Local Applicants)

Gross Monthly Pay: €1,262.33 (distributed across 12 months).

Housing Setup: Self-arranged private accommodation.

Best Suited For: Candidates already living in Lisbon or managing their housing arrangements independently.

Option B: Relocation Contract (For Candidates Relocating to Lisbon)

Gross Monthly Pay: €1,059.00 (distributed across 12 months).

Housing Provided: Private bedroom in a shared company flat with basic utility expenses fully paid.

Travel Support: Full reimbursement for inbound flight expenses after successful trial period completion, plus organized airport pickup service upon landing in Lisbon.

Benefits & Workplace Culture

Career Advancement: Structured internal career development paths leading into coaching, quality assurance, team leadership, or management roles .

Paid Onboarding: Fully paid, comprehensive training program starting from your first day on the job to set you up for professional success.

Team Environment: Inclusive corporate culture featuring company-sponsored social events, sports leagues , team-building outings, and modern amenities.

Health Benefits: Complimentary private health coverage after six months of continuous employment, along with access to mental health support resources.

Lifestyle Perks: Enjoy Lisbon's sunny weather , ocean views, rich cultural heritage, vibrant gastronomy, and active social scene.

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📌 Experience Abroad: Italian Speaking Customer Support Representative in Lisbon! (Potenza)
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