Arranging returns and collections and handling proof of delivery and pricing requests

Handling incoming e-mails and calls

Proactively communicating with internal & external customers

Investigating and resolving invoice disputes

Logging and follow up of issue resolution and related communication back to the customer

Key Activities & Accountabilities

Arranging returns and collections and handling proof of delivery and pricing requests

Handling incoming e-mails and calls

Proactively communicating with internal & external customers

Investigating and resolving invoice disputes

Logging and follow up of issue resolution and related communication back to the customer

Education

High School diploma or equivalent

Preferred:

Further education in a relevant discipline but not essential

Experience
Essential:

1 year in customer service, order management or contact center roles

Develops rapport with colleagues and customers

Can communicate proactively and professionally with Sales team members and Customers

Ability to adapt to different types of people and situations to ensure positive outcomes

Intermediate knowledge of MS Excel, MS Outlook, MS Word, Internet

Desirable:

Basic ERP system knowledge

Some experience in order management and contact centre roles

Working level of English

Competencies

Customer focused

Collaborative





Strong internal drive and motivation to make a difference

Positive, optimistic mindset and can-do attitude

Enjoys taking personal responsibility for meeting commitments

Acts with integrity

Italy Pay Ranges:

Italy: €25.300 - €42.300 EUR Annual

In Stryker crediamo che la trasparenza aiuti i candidati a prendere decisioni consapevoli riguardo al prossimo passo del proprio percorso professionale. La retribuzione è una parte importante di questo processo e desideriamo essere chiari su come viene determinata. Le informazioni retributive pubblicate per questa posizione possono essere presentate come una fascia salariale o come un importo fisso, a seconda del ruolo. Oltre allo stipendio base, questa posizione può prevedere una componente retributiva incentivante, come premio e/o commissioni, ove applicabili, oltre al pacchetto completo di benefit offerto da Stryker.

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

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📌 Customer Service Representative (Roma)
🏢 Stryker
📍 Roma