We are looking for a Customer Service & Back-Office Specialist to join our Italian manufacturing plant in Ostiglia (MN) and support our commercial activities across the Italian, German and French markets. This is a hands-on role for someone who enjoys taking responsibility, managing customer inquiries, preparing commercial quotations and handling orders. Working closely with Industrial Engineering, Production and Sales, the position combines day-to-day back-office activities with a proactive commercial approach.

Key responsibilities
• Manage customer inquiries and prepare commercial quotations, consolidating costs and verifying pricing and commercial conditions with Ind. Engineering and Sales.
• Manage customer orders, ensuring consistency with agreed quotations and coordinating delivery dates and changes with the relevant departments.
• Follow up on outstanding quotations, tracking customer feedback and offer outcomes.
• Proactively identify new business opportunities, researching potential customers and reactivating inactive customers.
• Maintain accurate customer,



quotation and order information in the ERP system, and prepare sales reports and commercial documentation. What we are looking for:
• 2+ years of experience in Sales Back Office, Customer Service, Sales Support or similar roles, preferably within small or medium-sized manufacturing companies.
• Experience in quotation preparation, order management and customer relationships.
• Good knowledge of Microsoft Office and ERP systems; MAGO is a plus.
• Fluent in English; German and other foreign languages are a plus.
• Proactive commercial mindset, customer-oriented approach and ability to manage daily activities autonomously in a small manufacturing environment.
• Strong organizational and problem-solving skills, with accuracy and attention to detail.

What we offer
• Contract under the Italian CCNL Metalmeccanica Industria.
• Annual gross salary of €28,000
- €35,000, plus meal vouchers. Please apply only if your experience matches the main requirements of the role.

📌 Customer Service (Ostiglia)
🏢 PRAZI PARTS I PRÄZI GROUP
📍 Ostiglia