pThe Back Office Administrator supports the Service organization in the administrative management of service-related activities. The role ensures the correct handling of quotations, orders, contracts, billing plans, and service documentation, supporting the service team operating across the territory. /p pThe position works closely with Service, Sales, and Finance, contributing to process efficiency, data accuracy, and compliance, with daily use of SAP S/4HANA and Salesforce. /p h3Main Responsibilities: /h3 ul liThe receiving and registering of incoming customer calls whilst at all time maintaining a professional manner. Ensuring accurate recording of message and tasks /li liOrder spare parts for customers, engineers and stock ensuring records are kept up to date /li liManage and control local stock efficiently /li liCoordinate with clients the occupational risk-prevention documentation required to obtain entry authorization for Malvern Panalytical technicians into their facilities /li liManagement of engineer Dispatch Console, using cases and Work Orders to track all activities /li liSchedule Preventative Maintenance visits for all engineerson a monthly basis using the PM planner in SFL /li liQuotations as per customers’ requests using the correct format ensuring that we have Terms and Conditions agreed /li liContracts administrator and Support agreement including quotes and at the end of warranty or contract end. /li liUse SAP purchasing to raise requisitions as and when required /li liTo cover all business relevant tasks for absent staff in order to maintain business continuity /li liSupporting return and repairs through correct systems. /li liMonitoring and managing stock levels and audits across local service organization /li liPreparation of quotations and maintenance contract offers /li liManagement of orders, order confirmations,



and billing plans /li liMonitoring invoices, installments, and contract due dates /li liAdministrative support for Public Administration documentation /li liSupport logistics activities (shipments, returns) /li liMaintenance of service and commercial billing archives /li /ul h3What do you need to be successful in this role? /h3 h3Skills: /h3 ul liSales and customer service experience (essential) /li liExcellent verbal and written communication skills /li liNative Italian and fluent in English /li liComplaint resolution experience /li liStrong organization and administrative abilities /li liStrong IT skills (SAP, Salesforce, Office365) /li liAttention to detail and accuracy /li /ul h3Competencies: /h3 ul liCooperation and Teamworking /li liAdaptability /li liProblem solving approach /li liSelf-organized /li /ul pWe provide market-leading, material characterization technologies for the world’s most innovative companies, academic institutions, and government laboratories in the analytics of advanced materials. /p pWe support our customers through their biggest challenges, from developing lifesaving vaccines to sustainable fuels. We wake up every day to delight our customers through innovation, high-quality solutions and workflows, and excellence in customer satisfaction. /p pWe are a recognized leader for quality and insights in material characterization; winning customers with performance and keeping them with service. With more than 2,000 employees operating in over 20 countries across the world, and RD sites in North America, Europe and Asia. /p pWe are part of Spectris, a company which combines precision with purpose to equip customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive. In 2025, Spectris acquired Micromeritics as part of Malvern Panalytical. /p #J-18808-Ljbffr

📌 Customer Service Coordinator (Back Office) (Lissone)
🏢 Malvern Panalytical
📍 Lissone