Docsity is a leading online platform that empowers millions of students worldwide by providing a collaborative space for sharing and accessing study materials. We are expanding our offerings to include innovative AI-powered tools that enhance the learning experience. We are committed to developing cutting-edge solutions that help students achieve their academic goals. About this role: Working alongside the Customer Service team, and in close contact with the Discovery, Product Development and Marketing departments, as Customer Service Specialist you will: Support users via chat and email, answering their questions, solving issues and helping them get the most out of the Docsity platform; Manage requests through our ticketing system, monitoring ticket status and making sure every request is handled promptly; Help moderate user-generated content to keep it in line with our community guidelines; Keep the website clean, accurate and reliable; Collect and report user feedback, turning it into concrete suggestions for platform improvements; Contribute to research and discovery activities (user insights, content and market analysis)



together with the Discovery team. Recent graduate or current university student, curious and quick to learn; Some first-hand experience in customer support, even short or tempo parziale, with a basic understanding of how support works; Comfortable using AI tools (e.g. ChatGPT, Claude, Gemini) in your daily life or studies, and eager to apply them at work; Proficiency in Italian (C1+), English (B2+) and Spanish (B2+); Proactive attitude and willingness to take on tasks beyond support. What next? We'll review your application and, if

your profile
matches what we're looking for, we'll contact you for a preliminary interview; If it's a good fit, you'll be invited to meet the team and visit our offices What's in it for you? One-year part-time fixed-term contract (30h/week), compatible with your studies; Hybrid work model: 2 days of smart working per week, with the rest in our Turin office Hands-on experience in a fast-growing edtech company, with room to grow beyond customer service.

📌 Customer Service Specialist (Italia)
🏢 Docsity
📍 Italia