ING

Cards Manager Operations

Oct 19, 2026

ING Bank N.V. is looking for a Cards Manager Operations

Activities

- Lead the day-to-day operational management of ING payment card products across their lifecycle, including debit, credit, prepaid and business cards.
- Coordinate operational processes for card issuance, activation, maintenance, blocking, replacement, disputes, chargebacks, compromised cards and customer requests.
- Oversee operational controls, reconciliations, service requests, exception handling and the remediation of data or processing misalignments.
- Monitor service quality, volumes, backlogs, incidents and operational performance, translating data into clear management reporting and improvement actions.
- Work closely with Product, IT, Risk, Compliance, Anti-Fraud, Customer Care and other Operations teams on process changes, regulatory initiatives and card-related projects.
- Manage operational relationships with external providers and processors, including service reviews, SLA/KPI monitoring, issue escalation and continuity requirements.

Responsibilities

- Provide people leadership, set priorities, allocate capacity and support the professional development of the Cards Operations team.
- Ensure card operations are executed accurately, within agreed service levels and in line with internal procedures, regulatory requirements and customer-protection standards.
- Own the operational risk and control framework for the area, ensuring controls are performed, evidenced and improved when gaps or incidents emerge.
- Act as the main operational point of contact for card-related topics, representing Operations in projects, audits, risk assessments and management forums.
- Drive root-cause analysis and sustainable remediation of incidents, recurring defects, customer-impacting issues and operational inefficiencies.
- Sponsor simplification, automation and data-driven process improvements while maintaining effective fallback and business-continuity arrangements.
- Provide effective oversight of outsourced activities and third parties, including performance, governance, information security, operational resilience and exit-readiness requirements.
- Promote a customer-focused, collaborative and accountable way of working, aligned with ING values and the Orange Code.

Required skills

At least 5 years of experience in cards, payments or banking operations, including coordination or people-management responsibilities

Ability to manage critical situations through good decision-making skills

Degree in Economics, Finance, Business Administration, Engineering, Law or a comparable field

Fluent Italian and a good command of English, both written and spoken

Strong knowledge of payment-card operations, end-to-end card lifecycle, disputes and chargebacks, fraud-related processes, operational risk, controls and third-party governance

Knowledge of card-processing and banking platforms; Experience with reporting and data-visualisation tools is an advantage

- Strong leadership, stakeholder-management and communication skills, with the ability to work across Operations, Product, IT and control functions
- Data-driven mindset, structured problem solving and the ability to turn operational evidence into clear decisions and priorities
- Ability to manage critical situations through sound judgement, ownership and effective escalation.

Working hours

Tempo pieno (37 hours per week)

Applicable Collective Labour Agreement

National Collective Labour Agreement for employees in the credit sector (NCLA)

Starting annual base salary

60.000€

Variable remuneration

in line with the applicable remuneration policies (with a target based on the role, outcomes linked to the Group, Business line/function and individual performance)

Our compensation approach is built on objective, gender-neutral criteria aligned with the role’s core requirements. That said, we believe talent goes beyond any framework: your total reward package will be tailored to reflect your unique experience, skills, and potential, ensuring we fully recognize the value you bring.

The benefits of joining ING

- Flexible Smart Working
- Competitive base salaries and performance-based bonuses
- Meal vouchers and corporate restaurant and bar
- Health insurance and Accident insurance
- Pension fund and welfare plan
- Diverse cultures & Innovative mindsets
- International Environnent and Talent Program
- Commitment to sustainability
- Lots of training development opportunities to help you grow
- Lots of moments dedicated to physical and mental well-being
- A special day off when it is your birthday: we call it #doyourbirthday!
- And of course, we can’t forget free water & coffee at the office!

About ING

ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional. Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.

#doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world.

‘do your thing’ is about people being free to live the life they want to live, knowing that they will make their world a little better for it.

Our Commitment

Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.

Banking Credit Intermediation Financial Services

Company size 10,001+ employees

Company type Public company

Total funding $3.9B Post IPO Debt

Team growth

Momentum

Team growth

3% in 12 mo

33,879 employees on LinkedIn

Employee experience

What it’s like inside

4.0

6,675 reviews

83% would recommend

Culture & values

4.1

Work-life balance

4.2

Career opportunities

3.7

Compensation & benefits

3.9

Funding history

Post IPO Debt - European Investment Bank $400M

Apr 2026

Post IPO Debt $3.5B

Apr 2025

Where they work

Headquarters Amsterdam, North Holland

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📌 Cards Manager Operations (Milano)
🏢 Ing
📍 Milano