To strengthen our Sales & Reservations team, we are looking for a service-oriented, communicative, and well-organized Reservations Agent (m/f/d) who stands out through professionalism and a passion for delivering excellent guest service.

YOUR TASKS:

- Providing personalized advice to our guests and actively selling rooms, suites, and customized vacation experiences
- Receiving and processing individual reservations through all channels
- Reviewing incoming reservations and actively managing bookings and changes
- Sending reservation confirmations, handling general correspondence, etc.
- Continuously monitoring availability and ensuring optimal occupancy
- Carefully maintaining reservation data and adhering to our quality standards
- Actively upselling and cross-selling additional services

YOUR PROFILE:

- Completed vocational training in the hospitality industry
- Professional experience in reservations, sales, or front office, ideally in the upscale hospitality sector
- Enthusiasm for selling exclusive hotel stays and providing personalized advice to our guests
- Commitment to the upscale hospitality sector
- An independent, structured, and responsible work ethic
- Strong communication skills, consulting expertise, and a friendly, professional approach
- A solution-oriented and articulate approach in conversational situations




- Proficiency with MS Office applications, particularly Excel and ASA Hotel or comparable hotel management systems
- Very good written and spoken German, Italian, and English

WHAT WE OFFER:

- All-inclusive onboarding for a good start
- Working amidst the unspoiled nature of the Dolomites with a wide range of leisure activities
- Individual working time models as well as health, pension and social insurance
- Performance-related pay
- Free staff restaurant with breakfast, lunch and dinner (also on days off)
- Accommodation in staff houses if required
- Free parking spaces
- Attractive further training as well as career and promotion opportunities
- Organization of events and excursions for employees
- Discounts on SPA treatments, store products and partner hotels
- Free ski pass for the piste directly at the resort and free entry to the Lüsner swimming pond
- Free use of the fitness studio

If you share our passion for hospitality, we'd love to hear from you. Apply directly through LinkedIn or get in touch with our Human Resources team at [email protected]. To discover more opportunities and find the role that’s right for you, explore all open positions on our SAN SONNEA Careers page.

📌 Reservation Agent (m/f/d) (Luson)
🏢 SAN SONNEA
📍 Luson