Job Title: Italian-Speaking Customer Support Specialist
Location: On-site (Lisbon, Portugal)
Hours: 40 hours per week (24/7 rotating 8-hour shifts, 5 days per week)
Start Date: Immediate opening
Languages Required: Fluent Italian (C1/C2) & Business English (B2+)
Overview
Are you eager to launch your professional journey in Portugal? We are actively hiring service-oriented individuals who are fluent in Italian to join our international workforce located in Lisbon.
As the principal contact for Italian-speaking clients, you will resolve customer inquiries across phone, live chat, and email channels. This role represents a fantastic opportunity for proactive problem solvers who thrive within a fast-paced work environment, offering the chance to build a successful international career in one of Europe's most vibrant coastal capitals.
Key Responsibilities
- Customer Support: Address incoming inquiries in fluent, polished Italian via telephone, email, and live messaging with a polite, professional, empathetic, and helpful tone .
- Problem Solving: Identify customer issues, pinpoint the root causes of difficulties, and provide prompt, customized solutions with absolute patience and efficiency.
- Documentation: Record all case details,
📌 Experience Abroad: Italian Speaking Customer Support Representative in Lisbon (Basilicata)
🏢 Ignite
📍 Basilicata
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