Company Description

About Collegio alla Querce, Auberge Collection

is a hilltop Italian retreat – once a cherished educational institution – and the only hotel in the city of Florence that provides sweeping vistas of both Florence’s historic town center and the rolling hills of Tuscany. Offering unmatched views of the iconic Duomo, the hotel’s gracious, 16th-century buildings are set in breathtaking terraced gardens. Perfectly placed in the city to offer the best of two worlds, the hotel offers 49 Guest Rooms, 28 Suites, and 6 Grand Suites. Multiple dining venues and event spaces include La Gamella, a fine-dining Italian restaurant with The Chef’s Table at its heart, mischievous Bar Bertelli, housed in the former principal’s office, poolside Cafe Focolare, and the original chapel, Sala Dorati and theatre, Il Teatro. Aelia Spa, the first-ever spa in partnership with Furtuna Skin, is a nature-ensconced haven dedicated to holistic wellbeing. The resort will also host a range of connection-driven experiences revealing Florence’s multifaceted Renaissance spirit.

For more information:

Connect with Collegio alla Querce, Auberge Collection on and @CollegioAuberge and #AlwaysAuberge

Job Description

At Auberge Collection, authentic luxury is expressed through the thoughtful details and invisible care that make every guest feel at home. As a Housekeeping Supervisor at Collegio alla Querce, you will play a key role in maintaining the highest standards of cleanliness, presentation, and comfort throughout the property. Through your leadership, attention to detail, and commitment to heartfelt service,



you will support the Housekeeping team in creating refined and welcoming spaces, ensuring every room and area reflects the care and excellence of the Auberge experience. This role is an invitation to create the extraordinary.

Team Leadership & Development

- Supervise and support the Housekeeping team in the daily execution of their responsibilities, fostering a collaborative and service-oriented environment.

- Assign daily tasks and room allocations, ensuring priorities are clearly communicated and operational needs are met.

- Support the onboarding and development of new team members, sharing best practices and encouraging continuous improvement.

- Promote a positive team culture built on respect, accountability, and attention to detail.

Room & Public Area Standards

- Inspect guest rooms, suites, and public areas to ensure cleanliness, presentation, and maintenance meet the property's standards.

- Verify room readiness and coordinate priorities with the Front Office team to support smooth arrivals and departures.

- Ensure that amenities, linen, supplies, and in-room details are presented accurately and consistently.

- Identify and report maintenance issues, following up with the relevant departments to ensure timely resolution.

Daily Operations & Coordination





- Coordinate daily housekeeping activities, including room assignments, turndown service, and special guest requests.

- Maintain clear communication with Front Office, Maintenance, Laundry, and other departments to ensure seamless operations.

- Monitor the availability and appropriate use of cleaning supplies, linen, and equipment.

- Support the management of lost and found items in accordance with property procedures.

Quality, Safety & Sustainability

- Ensure compliance with established cleaning procedures, hygiene standards, and health and safety requirements.

- Verify that cleaning products and equipment are used, stored, and handled correctly.

- Support responsible use of resources, promoting care for linen, amenities, and supplies.

- Report any safety concerns, damages, or irregularities promptly and ensure appropriate follow-up.

Qualifications

Qualifications:

- At least 2 years of previous experience as a Housekeeping Supervisor in a luxury hospitality environment.
- Exceptional attention to detail, organizational skills, and commitment to delivering an outstanding guest experience.

- Strong leadership and interpersonal skills, with the ability to motivate and guide a team while maintaining high standards of service.

- Ability to communicate effectively in English, both spoken and written.

- Ability to work a flexible schedule, including weekends and holidays, in accordance with departmental needs.

Position Details:

- CCNL Federturismo

- Employment Type: Seasonal; Full-time

- Salary Range:

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