YellowSquare is looking for a reliable, professional, and proactive Night Porter - Receptionist for our vibrant Florence hostel. Located in the heart of the city, this role is the heartbeat of our nights: you’ll be the go-to person for our guests when the sun goes down, balancing administrative precision with a watchful eye on the hostel’s safety. What you’ll do: - Front Desk Management: Dealing with bookings and managing the front desk during the night shift. - Guest Operations: Completing smooth Check-in and Check-out procedures. - Financial Accuracy: Preparing bills, taking payments, and ensuring all night-audit tasks are spot on. - Safety & Security: Patrol and secure hallways, common areas, and our Florence rooftop/entrances to maintain a safe environment. - Problem Solving: Handling guest complaints or technical problems with a proactive mindset. - Emergency Contact: Acting as the first point of contact for any emergencies during the night. What you’ll bring: - Experience: At least 2 years of experience in a similar role (hospitality or front desk). - Hospitality Soul: Excellence in customer service—you know how to make a guest feel at home in the Cradle of the Renaissance. - Cool Under Pressure: Ability to stay calm and professional in unexpected situations. - Languages: High proficiency in spoken and written English (any other language is a big plus!). - Flexibility: Availability for night shifts and a reliable work ethic.



- Team Spirit: A desire to collaborate across departments in a fast-paced environment. What we offer: - Fair Compensation: Competitive salary based on the CCNL Alberghi (3rd Level). - Stability: Initial 3-month fixed-term contract with a view to long-term. - Balance: full-time contract. - Perks: Paid vacations and access to the company canteen. - Rewards: Incentives Plan and Referral program. - Benefits: Employee discounts across all YellowSquare locations (Rome, Milan, Florence and Athens). - Culture: A young, dynamic, and international work environment. - Growth: Real opportunities for learning and career advancement within the group. Contratto di lavoro: Tempo completo, Tempo determinato Durata contratto: 3 mesi Retribuzione: €1,00 - €24.639,00 all'anno Benefit: - Bevande gratis - Mensa aziendale - Sconti sui prodotti o servizi dell'azienda - Snack gratis Domande di preselezione: - What’s the earliest date you’d be able to join our team? - Do you currently have all the documents required to work in Italy (such as a valid passport /ID, visa if needed, Codice Fiscale? - Are you comfortable working full-time, including weekends, and holidays if required? - Are you fluent in both English and Italian? - How many years of experience do you have in a similar role? - Are you already based in Florence? Sede di lavoro: Di persona

📌 Night Porter - Receptionist (Firenze)
🏢 YellowSquare
📍 Firenze