Duties and Responsibilities

Business Analysis and Requirements Gathering Lead requirements gathering and discovery sessions with business users, IT teams, vendors, and system owners. Define and document business problems, objectives, scope, assumptions, constraints, dependencies, risks, and success criteria. Elicit, analyze, document, validate, and prioritize functional and non-functional requirements. Identify missing requirements, conflicting information, undefined business rules, exceptions, and edge cases. Translate business needs into implementation-ready artifacts, including user stories, work items, acceptance criteria, process flows, configuration details, data mappings, integration requirements, and reporting requirements. Maintain traceability between business objectives, requirements, testing, and delivered functionality. Obtain appropriate stakeholder validation and agreement on requirements. Business Process and Systems Analysis Document and analyze current-state and future-state business processes. Identify opportunities to simplify, standardize, automate, or improve business processes. Document workflows, approvals, business rules, system interactions, integrations, data flows, permissions, and reporting needs. Assess gaps between business requirements and existing system capabilities. Work with technical teams and vendors to evaluate solution options and ensure proposed solutions meet business requirements. Support root-cause analysis and resolution of business and system issues. Project Intake and Delivery Support Work with business stakeholders and IT leadership to assess and validate new technology requests and initiatives. Assist in defining project scope, objectives, deliverables, dependencies, risks, feasibility, and expected business value. Support evaluation of software products,



platforms, vendors, and implementation approaches. Ensure requirements and key decisions are sufficiently defined before work is assigned to technical delivery teams. Work closely with developers, administrators, and vendors throughout implementation to clarify requirements and resolve questions. Identify and communicate changes in scope, requirements, risks, dependencies, and outstanding decisions. Support backlog refinement and prioritization where Agile delivery methods are used. Testing and User Acceptance Develop UAT scenarios, test cases, and expected outcomes based on approved requirements. Coordinate and facilitate User Acceptance Testing with business stakeholders. Track defects, gaps, and outstanding requirements through resolution. Validate that system configuration, workflows, reporting, integrations, and delivered functionality meet documented business requirements. Assist with defect triage and determine whether issues represent defects, configuration issues, misunderstood requirements, or new requirements. Stakeholder Relations and Documentation Maintain alignment between business stakeholders, IT delivery teams, vendors, and project stakeholders throughout discovery, implementation, testing, and support transition. Build effective relationships with business leaders, subject matter experts, technical teams, vendors, and project stakeholders. Maintain accurate, current,



and controlled project, requirements, and decision documentation. Support change management, user documentation, training materials, and implementation communications where required. Proactively identify and communicate issues, risks, dependencies, decisions, and required actions. Continuously identify opportunities to improve business analysis practices, IT delivery processes, documentation, and stakeholder engagement. Qualifications and Experience Post-secondary education in Business Analysis, Information Technology, Computer Science, Business Administration, or related discipline, or equivalent professional experience. Demonstrated experience as a Business Systems Analyst, Business Analyst, Systems Analyst, or similar role supporting technology initiatives. Experience gathering and documenting requirements for enterprise applications, software implementations, or complex technology projects. Experience working with business stakeholders, technical teams, vendors, and implementation partners. Experience creating functional requirements, user stories, acceptance criteria, process maps, test cases, and other business analysis artifacts. Strong understanding of enterprise applications, business processes, data, integrations, reporting, permissions, and system configuration. Experience with Jira, Azure DevOps, Project/Planner, or similar relevant tools preferred. Experience with ERP, CRM, financial, operational, reporting, asset management, or other enterprise systems is considered an asset. Familiarity with APIs, integrations, databases, identity and access management, and enterprise application architecture is considered an asset. Business Analysis certifications are considered an asset. Core Competencie

📌 Business Systems Analyst- IT (Italia)
🏢 BLACK DIAMOND GROUP
📍 Italia