This role requires fluency in : Serbian, Italian and English Make an impact on customer success across Europe : We're looking for a Customer Service Officer to support key customers across the Adriatic region. You'll combine customer relationship management, account analysis, and problem-solving to drive customer satisfaction and operational excellence. Manage customer inquiries, account issues, and service requests Perform account analysis and identify improvement opportunities Lead reconciliations, audits, reporting, and payment-related activities Partner with Sales, Finance, Operations, and Customer Service teams Support customer onboarding and continuous improvement initiatives Act as a trusted advisor and advocate for your customers Bachelor's degree in Business, Economics, or related field 1-3 years' experience in a customer-facing role Strong analytical skills and KPI-driven mindset Experience with SAP, Salesforce, Excel, Power BI, and reporting tools Fluent Serbian, Italian and English Join a global business where you'll work with international customers, develop your analytical expertise, and play a key role in delivering exceptional customer experiences.

📌 Customer Service Officer (Italia)
🏢 Chep
📍 Italia