As champions of Relationship Hospitality, we cultivate a culture that fosters our values of innovation, passion, collaboration, ownership and transparency. As champions of Relationship Hospitality, we cultivate a culture that fosters our values of innovation, passion, collaboration, ownership and transparency. ppRosewood Rome is currently casting for a Night Manager, to contribute to the smooth night operation of the front desk and bellman team, ensures effective team coordination, and assists in managing guest service operations to deliver a seamless and luxury guest experience. He/she is the highest referent figure in the hotel during his

working hours
, working closely with GSM, Director of FOH and MD when needed. b /pulliSupervise and lead the Night Front Office team, ensuring efficient and professional overnight operations. /liliParticipate in the training, coaching, and development of the Night Team. /liliEnsure seamless late arrivals and early departures while maintaining exceptional guest service standards. /liliHandle special guest requests, complex situations, and urgent matters occurring after the closure of Housekeeping and Room Service operations. /liliCoordinate closely with Concierge, Housekeeping, Food Beverage, Spa, and Valet teams to ensure a seamless guest experience. /liliMonitor reservations, financial reports, and night audit procedures to ensure operational accuracy. /liliOversee billing follow-up for daily departures and monitor credit limits in accordance with hotel policies.



/liliMaintain accurate guest records and ensure confidential information is updated within the Property Management System. /liliTrack key performance indicators and recommend continuous improvement initiatives for overnight operations. /liliEnsure the implementation and monitoring of quality standards and luxury service procedures. /liliEnsure compliance with internal procedures, policies, and safety regulations. /liliWork closely with the Security team to ensure the safety and wellbeing of guests and employees throughout the night. /liliMaintain Front Office and back-office areas in a clean, organized, and secure condition. /liliSupport the hotel's sustainability initiatives and promote environmental best practices among team members. /liliAssists in the recruitment and selection of all Guest Services associates. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting associates. /liliOversees the punctuality and appearance of all associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. /liliMaximises the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching,



and/or mentoring. /liliAssists to conduct annual performance development discussions with associates and to support them in their professional development goals. /liliAssists to feedback the results of the Associate Engagement Survey and ensure that the relevant changes are implemented. /liliFlexible night shifts, including weekends, public holidays, and peak operating periods. /liliExtended periods of standing and frequent movement throughout guest-facing areas. /liliAbility to manage multiple tasks and priorities simultaneously in a dynamic environment.liliModel the company’s culture, vision, mission and core values at all times. /liliComplies to the company policies. /liliWorks with pre-set budgetary limits and focuses on upselling goals, always working closely with Revenue and Sales leaders. /li /ul bQualifications: /b ulliStrong leadership skills with the ability to motivate and guide a team. /liliOutstanding guest service and hospitality mindset. /liliProfessional appearance and polished demeanor. /lili3 to 5 years supervisory experience in Rooms operations. /liliBackground in 5-star luxury hotels preferably in international chains. /liliCross-cultural work experience preferred. /liliFluent spoken and written in English and Italian /liliBachelor’s degree in Hotel Management or Business preferred. /liliWe offer a competitive salary ranging from €29,000 to €33,000 gross per year, depending on experience, expertise, and alignment with the requirements of the role. /li /ul

📌 Nights Manager (Italia)
🏢 Rosewood Rome
📍 Italia