Salary: €1,****** gross/month (Local Option) or €1,****** gross/month + corporate housing (Relocation Option)
Work Model: On-site (Lisbon office, Portugal)
Availability: Immediate onboarding
Schedule: Full-time (40 hours/week), rotating 8-hour shifts available 24/7
Position Overview
Looking to transition into an exciting new role in Portugal? Our Lisbon team is actively expanding its diverse workplace by bringing on
Italian-speaking customer service representatives
. In this role, you will act as the primary interface for Italian-speaking customers, handling incoming questions through telephone calls, emails, and real-time chat platforms. We are searching for proactive problem solvers who excel within a dynamic, team-centered office environment. In this engaging position, you will help global brands deliver exceptional client care while building a
rewarding international career
within a vibrant European capital.
Core Responsibilities
Customer Interaction:
Handle incoming calls, email inquiries, and live chat queries from Italian-speaking users in a
polite, highly professional, and empathetic manner
.
Issue Resolution:
Assess customer difficulties, isolate the primary causes of issues methodically, and deliver precise,
tailored solutions
to guarantee complete satisfaction.
Information Recording:
Keep precise, detailed records of customer conversations, ticket statuses, and resolutions within our
CRM software
with absolute accuracy.
Target Achievement:
Strictly hit key operational targets, such as
CSAT (Customer Satisfaction)
, FCR (First Contact Resolution), and AHT (Average Handle Time) metrics.
Continuous Learning:
Participate in ongoing training sessions to stay up to date on software features,
company guidelines
, and operational procedures.
Candidate Requirements
Essential Criteria:
Language Skills:
Native or C1/C2 fluency in Italian
(both written and oral) to ensure flawless communication, along with at least
B2 English proficiency
for internal team collaboration and software navigation.
Availability:
Full flexibility to work across a
24/7 rotating schedule
covering 5 days per week.
Work Location:
Ability to work
100% on-site
at our modern corporate office in Lisbon (remote work is not available).
Work Authorization:
EU/EEA citizenship, a valid EU passport, or a current
Portuguese work permit
.
Core Competencies:
Excellent communication habits, active listening capabilities,
resilience under stress
, emotional intelligence, and a constructive approach to complex problem-solving.
Remuneration Packages
Candidates can choose between two tailored compensation options based on their personal situation:
Option A: Local Offer (For Lisbon Residents)
Gross Monthly Base:
€1,******
(spread over 12 monthly payments).
Housing:
Candidate-sourced living arrangements.
Best Suited For:
Local residents or individuals organizing their own accommodation in Lisbon independently.
Option B: Relocation Offer (For Candidates Moving to Lisbon)
Gross Monthly Base:
€1,******
(spread over 12 monthly payments).
Housing Included:
Private bedroom in a shared company apartment
, with basic utility expenses fully covered (water, electricity, gas, internet).
Travel Assistance:
Inbound flight reimbursement
following successful completion of the trial period, plus organized airport pickup service.
Best Suited For:
Applicants relocating to Lisbon from international locations.
Perks & Benefits
Professional Growth:
Defined pathways toward
team leadership, quality assurance
, or training roles within the organization.
Paid Training:
Fully funded, comprehensive onboarding instruction program
starting from day one.
Workplace Environment:
Welcoming workplace culture offering group outings, sports clubs, and
vibrant social gatherings
.
Health Support:
Complimentary private health coverage
after six months of service, alongside confidential mental health support services.
Local Advantages:
Enjoy Lisbon's consistent sunshine, coastal lifestyle, historical landmarks, and
vibrant community culture
.
#J-*****-Ljbffr

📌 Experience Abroad: Italian Speaking Customer Support Representative In Lisbon! (Italia)
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