Junior Customer Support B2B - Fixed term contract - Shift-Based Remote: Italy

About the company

At Smartness , we are building the future of hospitality tech. Our SaaS helps lodging providers boost revenues by 30%+ and get more direct bookings.

We are the fastest-growing B2B SaaS in the industry, trusted by 4,000+ clients across 40+ countries , with billions of euros in bookings processed. Backed by top international investors and named one of Italy's Top 10 LinkedIn Startups, we are on a mission to scale globally.

Want to grow with us? Let’s go

About the role

Are you a natural problem-solver, great with people, and passionate about technology and AI?

We’re looking for a Customer Support Specialist to join our team and help hospitality businesses get the most out of Smartness.

You don’t need years of experience in Customer Support or a background in SaaS. What matters most to us is your attitude, curiosity, ability to learn quickly, and genuine passion for helping people .

You’ll be the first point of contact for our B2B customers, supporting hotel owners, property managers, and hospitality professionals via chat, email, and phone.

You’ll work with AI-powered tools, including Claude , to find information, troubleshoot common issues, and deliver fast, accurate, and friendly support. For more complex cases, you’ll be able to rely on our experienced Customer Support team.

This is a great opportunity for someone who wants to break into the tech industry, gain hands‑on experience in a fast‑growing SaaS company, and discover how AI is transforming customer support .

This is a shift-based position , including evenings, weekends, and public holidays when required, with a 6-month fixed-term contract .

Main responsibilities:

- Help our customers: provide friendly, professional, and solution-oriented support via chat, email, and phone, helping hospitality professionals with their daily questions and requests.
- Use AI to solve problems: leverage tools like Claude and our internal knowledge base to quickly find answers, troubleshoot issues, and make customer interactions smarter and more efficient.
- Find solutions: understand customer needs, investigate common issues, and provide clear, practical answers. Escalate more complex situations to senior team members when necessary.
- Make technology simple:

📌 Junior Customer SupportB (Milano)
🏢 Smartness
📍 Milano