Duties

Serves as a hotel customer service agent at a hospitality property with full responsibility for duties related and adjacent to the guest service cycle for front office operations.

Serves as the hotel representative welcoming and interacting with guests, internal and external customers, and other visitors.

Responsible for executing all processes and policies associated with reservations, room assignments, efficient check in and out of guests, identification and entitlements verification, payment processing and guest room key provision and control.

Posts charges and payments on guest folios and responsible for the accountability and safekeeping of any assigned change fund.

Performs duties normally associated with front office operations as desk clerk, telephone services, reservations, luggage storage, lost and found, accountability reports, parking assistance and security for the hotel operation.

Requirements
Conditions of employment

Direct Deposit and Social Security Card is required.

Meet qualification/eligibility/background requirements for this position.

A one-year probationary period may be required.

Must be willing and able to work evenings and weekends.

Incumbent must possess or in the process of obtaining a Mission Soggiorno.

Resumes must be two pages (or less).
Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position.

A Qualified Candidate Must Possess The Following

Possess demonstrated knowledge, skills, and abilities that indicate the capability to work independently, and perform the duties summarized above with minimal to no supervision.

Must possess good customer service skills, a positive attitude,



and desire to help others in order to exercise tact and diplomacy when interacting with people, as demonstrated in work experience in the hospitality industry.

Must be able to communicate verbally and in writing using the English Language in a clear, concise, and grammatically correct manner.

Must have mathematical ability to add, subtract, multiply and divide at the level necessary to prepare reports, count accurately, and provide accurate change.

Ability to use office automated equipment in the performance of the required duties.

Must be comfortable with and have experience using common office software with capabilities similar to Microsoft Outlook, SharePoint, Word, PowerPoint and Excel.

Claimed experience must be verifiable through your resume. Assumptions will not be made.
Education
This job does not have an education qualification requirement.

Additional information
Area of Consideration

The Area of Consideration for this vacancy announcement is within the local commuting area. The local commuting area defined as within 100 km (60 miles) of Livorno, Italy. (Spouse Employment Preference (SEP), Involuntarily Separated Military Preference (ISMP) and Family Member Preference (FMP) eligible candidates are included in the area of consideration.)

Manual Application Option

If you are unable to apply online,



you can complete a paper application. To get started, contact servicing NAF Human Resources representative or office listed in the Agency Contact Information section (at the bottom of this announcement) to request a copy of the application form.

Be sure to submit your completed application form, along with your resume and any required supporting documents, no later than 1500 CEST on 11/05/2026 to ensure timely processing.

Important: Incomplete applications, including missing responses to questionnaire items may result in an ineligible rating.

PCS Costs

Payment of Permanent Change of Station (PCS) costs are not authorized based on a determination that a PCS move is not in the Government's interest.

Allowances and Differentials

This job is part of a pay-banded system. Sunday premium pay for regularly scheduled employees and night differential pay may be authorized by the Garrison Commander.

Foreign overseas allowances, cost of living (COLA), incentives and differentials will not be paid.

Employment overseas provides a lot of additional benefits and entitlements. For information please contact Ops 1-Europe Recruitment Branch at [email protected].

Applicants must comply with the Exceptional Family Member Program. For more information, go to

Your Application may be Considered for Multiple Opportunities

After you apply, your application remains valid for 90 days and may be referred to hiring officials as new vacancies arise. Additional referrals may occur for up to 90 days after the closing date.

Termination of Spouse Employment Preference

Refusal of a military spouse to pa

📌 Hotel Customer Service Agent. (Italia)
🏢 Obsolete Site
📍 Italia