pAt ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. ppThis position reports to: Sales Support Manager /ph3Your role and responsibilities /h3pIn this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. You will also showcase your expertise by improving customer satisfaction. /ppThe work model for the role is: hybrid /ppYou will be mainly accountable for: /pulliEnsuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. /liliRecommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) liliKeeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts. /forecast)



using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management. /li /ulh3Qualifications for the role /h3ulliEducation: a Bachelor's or Master's degree in Economics. /liliTechnical

Skills:
proficiency in the Microsoft Office Suite, particularly Excel. /liliKnowledge of Power BI is a strong plus. /liliKnowledge of SAP is a plus. /liliLanguages: ability to communicate fluently in both Italian and English . /Ability to work collaboratively with cross-functional teams and customer-oriented mindset. /li /ulh3Benefits /h3pLocally, you can count on: /pulliFlexibility and work-life balance: Flexible

working hours
, hybrid work options, and a strong focus on work-life integration. /Access to canteen /li /ulh3More

about us
/h3pJoin us. ppBuilding a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. /

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