h3Location Overview /h3 pJoin our team in Aman Rosa Alpina. Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's UNESCO-protected Dolomites, celebrating the history of the property while uniting it with Aman's philosophy. /p h3Position purpose /h3 pUnder the direct supervision of the Front Office Manager, the Guest Assistant Day/Night is responsible for guest registration, guest check-out, cashiering, and foreign exchange. He/she is also responsible for facilitating or providing assistance in case of guest inquiries/requests in accordance with hotel policies. He/she is also responsible for smooth overnight operations of the hotel for 2 nights per week in substitution of the Night Manager. /p h3Key responsibilities /h3 ul liEnsure the Brand is protected and guests are delighted by their on-property experience. /li liCollect and act on guest preferences. /li liOperate the Front Office properly and efficiently. /li liEnsure that the Night Audit process is carried out successfully. /li liPerform guest registration/check-in. /li liEscort guests to the room. /li liCreate and review guest folios and accurately encode guest information. /li liPerform clerical and cashiering duties. /li liAttend to guest complaints immediately and coordinate resolution.



/li liPossess full knowledge of emergency procedures. /li liAttend employee training and reviews on emergency responsibilities. /li liEnsure daily duties are conducted. /li /ul h3What we look for in this position /h3 h3Essentials /h3 pLanguages: verbal and written proficiency in English. /p pWork

Experience:
minimum 1 year in Front Office in an international luxury hotel. /p h3Others: /h3 pcomputer knowledge, ability to work shifts, flexibility, enthusiasm, desire to achieve goals, committed. /p h3Benefits /h3 pAt Aman Group, we believe that our colleagues are at the core of our success.

We offer
a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home. /p ul liCompetitive compensation /li liComplimentary nights and discounted Food Beverage and Spa rates across all Aman and Janu properties /li liAccess to mySanitour+ Alto Adige supplementary healthcare fund /li liProfessional development and career growth opportunities /li liCornell University partnership with preferential rates for professional development courses /li /ul #J-18808-Ljbffr

📌 Guest Assistant Day/Night (Rosà)
🏢 Aman group
📍 Rosà