Pillar is building the renewal and expansion motion for B2B customers. You will own the commercial customer journey before renewal—understand account health, reconnect customers with value, and lead renewal and upsell conversations.
Expect proactive engagement 90 days before renewal, forecasting, and identification of upsell opportunities. You will prevent churn by addressing real issues and collaborating with CS, Sales and Product using HubSpot, PostHog, Intercom and Vitally.
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📌 Italian-Speaking Customer Success & Renewal Lead (Italia)
🏢 Pillar
📍 Italia