Job Overview We are hiring an Italian-speaking Customer Service Representative to support customers with logistics and delivery-related inquiries. The position is on-site in Piraeus, Athens, Greece, providing the opportunity to work in a dynamic international support environment. You will communicate with customers across multiple channels and help resolve service requests while ensuring a smooth and positive customer experience.

Key Responsibilities
* Provide assistance to customers through phone, email, and digital channels.
* Help customers track shipments and obtain delivery updates.
* Address billing questions and support payment-related inquiries.
* Process customer claims and service requests.




* Provide guidance on service features and account management.
* Resolve customer complaints and ensure a satisfactory outcome.
* Maintain accurate documentation of all customer interactions. Requirements
* Native or fluent Italian (C1 level or higher).
* English proficiency at B2 level.
* Excellent communication and interpersonal skills.
* Basic knowledge of computer systems and applications.
* Ability to work in a fast-paced customer service environment.
* Strong attention to detail and problem-solving abilities. #J-18808-Ljbffr

📌 Italian-speaking Customer Service Representative (Lombardia)
🏢 Cross Border Talents
📍 Lombardia