Loyal Guru is seeking a Customer Success Director - Strategy & Performance to lead our customer strategy with the goal of maximizing satisfaction, retention, and profitability. You will oversee Client Directors and their teams, collaborating with the COO and cross-functional leaders to align goals and execute customer-centric initiatives.
This senior role requires a data-driven mindset and hands-on leadership to translate analytics into improvements in NPS and NRR.
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📌 Customer Success Director — Strategy & Growth Leader (Torino)
🏢 Loyal Guru
📍 Torino
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