h3Manager, Customer Success, Multi-Asset Trading, Southern Europe /h3pAs a Manager of the Trading Customer Success Team for Southern Europe, you'll lead a dynamic team of 7-8 individual contributors, playing a pivotal role in shaping the retention and customer experience for LSEG's Trading Workflow clients. /ppReporting directly to the Head of Customer Success, Sales Trading EMEA, you'll be an integral part of the EMEA Customer Success Leadership Team, where your insights and leadership will drive impactful strategies and elevate our customer success initiatives. /ppThe successful candidate will focus on ensuring clients realise the full value of our platforms to achieve their business goals through the creation of success strategies that drive adoption, integration, and expansion. /ph3Leadership Activities: /h3ulliLead and develop a team of high performing CSMs with deep trading industry expertise. /liliDevelop the CSM strategy for the Trading proposition (KPIs, marketing, community, playbooks) and ensure execution of regional and global CSM programs. /liliCreate the strategy to recruit diverse talent, onboard, and develop existing talent to achieve the Customer Success mandate and drive employee engagement. /liliDevelop a culture of customer success, accountability, and collaboration across key stakeholders: sales, customer operations, and product strategy. /liliCollaborate with regional and global peers to share best practices and create community. /liliProvide thought leadership to shape the CSM organisation at the proposition, regional and global level. /li /ulh3Customer Advocate: /h3ulliBuild strong client relationships to understand the market needs and drive voice of the customer internally for all decision making. /liliCollaborate with the wider Customer Success leadership team,



product strategy and sales enablement to ensure the voice of the customer is aligned to retention campaigns and product strategy. /liliDrive awareness of the Customer Success team and value proposition with clients. /liliParticipate in industry events for both Clients and Customer Success, be a brand ambassador for LSEG and bring trends back into the business to shape the organisation. /li /ulh3Commercial Engagement: /h3ulliPartner with Sales and Account Management to ensure retention campaigns and talent are aligned to drive positive renewal outcomes. /liliCollaborate with Sales and Customer Operations to ensure smooth hand offs in customer journey for optimal renewal and expansion outcomes. /liliMonitor and report on the overall customer health, adoption metrics, renewals, expansion opportunities and execution of Customer Success Plans. /liliCollaborate with product strategy to ensure upgrade, migration, and adoption campaigns are launched and achieved. /liliIdentify opportunities / risks and areas of improvement to the Sales and Account Management leadership team and align on actions to address. /li /ulh3Success Metrics in Role: /h3ulliUsage /liliRetention /liliAnnual Subscription Value /liliRevenue Growth /liliAdoption KPIs /liliCustomer Satisfaction /liliEmployee Engagement /liliTalent Development /li /ulh3Who are we looking for: /h3pCandidates should have people leadership experience.



We are looking for someone who is a seasoned mentor and coach equipped to nurture, develop and identify talent. /ppExperience in Customer Success or account management, with a strong grasp of how customer success drives value throughout the customer lifecycle. /ppAbility to work in a team-based, collaborative environment and passion for contributing to the creation of a world-class customer success function. /ppConsistent track record of exceeding retention, adoption, customer satisfaction, and growth targets. /ppDemonstrated understanding of customer needs and technology trends with ability to develop strategy and execute. /ppInnovator who utilises data to inform decisions, creative problem solver, and ability to give constructive feedback to drive results. /ppExperience in delivering work from a regional perspective in a cross-functional capacity would be an advantage. /ppStrong knowledge of the financial markets, with a deep understanding of the Trading workflow, especially from a data vendor perspective. /ppExceptional team member engagement skills, fostering alignment and collaboration across various departments to achieve common goals. You will have the power to influence the C-Suite and connect effectively at all levels. /ppProficient in change management, adept at guiding teams through transitions and fostering a culture of adaptability. /ppCommitted to driving a high-performance culture, setting bold goals, and motivating teams to achieve excellence across diverse cultures geographies. /ppExceptional organisational skills, capable of leading multiple priorities and projects simultaneously. /ppStrong performance mentor skills, with the ability to set clear expectations, provide regular feedback, and support professional developme

📌 Manager, Customer Success (Milano)
🏢 LSEG Business Services RM
📍 Milano