Your Job We are looking for a Customer Service Coordinator to support the sales channel within the Smiths Business Unit and help deliver a responsive, reliable customer experience.
CSR will support the Accounts with purchase orders review, quotations, backlog updates and return goods authorisations, while working across departments to ensure customer requests and requirements are clearly communicated and addressed.
Through proactive telephone, written and email communication, CSR will build lasting customer relationships and support customer satisfaction and business revenue objectives Our Team CSR will work within the Smiths Business Units, collaborating closely with sales, operations, quality and shipping teams.
Together, CSR will translate customer needs into coordinated action, support on-time delivery and keep customers informed throughout the order and returns process What You Will Do Build productive, professional relationships with customers and internal stakeholders, representing the company professionally and maintaining the voice of the customer across departments.
Support the Company by issuing customer quotations, processing customer purchase orders through the contract review cycle and keeping the order backlog up to date.
Help achieve departmental on-time delivery goals through close coordination with operations, quality, shipping and sales.
Provide clear, proactive updates on open orders, shipments and potential delays, using reporting tools to update scheduled dates and inform customers, except for key accounts defined (see SalesHierarchy_Connectors file.) Produce daily open-order and shipment reports, together with other reports as required, to keep customers informed.




Support monthly, quarterly and annual revenue objectives through effective sales support and customer service.
Collaborate across departments to keep processes current and efficient, escalate outstanding issues through the Smiths Business Unit process and refer technical assistance requests to the appropriate department or sister company.
Arrange and participate in internal and customer conference calls, involving engineering and senior management as needed to address customer requirements.
Follow departmental processes, procedures and policies; participate in all required Smiths Connectors environmental, health and safety (EHS) programmes and training; and undertake other work-related duties as assigned.
Who You Are (Basic Qualifications) 3-5 years customer service, insides sales or related experience, in the Connector Industry preferred Knowledge of interconnection products and solutions Bachelor's degree preferred, although not required.
High school degree is required Strong computer skills - Microsoft Office Skills (Word, Excel, PowerPoint, Outlook) Knowledge in Glovia and Salesforce, preferred Excellent Time Management, Organizational, Verbal Communication and Interpersonal Skills Self-starter with multi-tasking skills Flexible work schedule Customer satisfaction focused and strong relationship building skills High energy, drive, and sense of responsibility Fluent English (French) language Salary Starting from ** Euro annual gross salary What Will Put You Ahead Additionally, everyone has individual work and personal needs.
We seek to enable the best work environment that helps you and the business work together to produce superior results.

📌 Customer Service Coordinator (Genova)
🏢 Smiths Interconnect
📍 Genova