Located on the unspoilt south-eastern coast of Mauritius, Constance Le Chaland offers a unique workplace in a preserved natural environment. The hotel features contemporary architecture, light-filled spaces and amazing ocean views that naturally inspire calm and serenity. Surrounded by white sandy beaches and a peaceful coastal atmosphere, it provides teams with an environment that encourages collaboration, learning and pride in delivering a refined hospitality experience. The Guest Service Agent is responsible for a smooth check-in, provides efficient and friendly service throughout the guests’ stay and ensuring a high standard of customer service. ?The Guest Service Agent welcomes guest or any visitor who comes at hotel in an elegant way and directs them properly.

- To ensure materials is in place for Reservation, arrivals, in house stay, request, and departure
- To organize guest’s reservation, arrivals, requests, in house stay, and departures.
- To follow up on guests issues.
- To ensure all customers’ requests are handle quickly and effectively




- Check registration cards to ensure that all details necessary have been recorded.
- Update all existing and new guests’ history files as and when new information arrives.
- Use communication tools in place to record in a diary or a trace book all pertinent events, which concern the guest during his/her stay at the hotel, i.e. Birthday, wedding, anniversary, wedding etc., and inform all the relevant departments for subsequent action
- To participate in all Weddings / Honeymoons reservation information passed to the front desk and other relevant departments and ensure all rooms are assigned two days in advance to guest arrival.
- To organize on a weekly basis the invitation for the Management cocktail.
- To participate in all hotels visit when required
- To coordinate with housekeeping, front desk and villas the visit for the day. As well as all other departments that might involve.
- To look after the guest history by maintaining a system that keep record of preferences, comments and special needs.

vetrinabakeca

📌 Guest Service Agent (Toscana)
🏢 hosco_abroad
📍 Toscana