h3VILLAS RESIDENCES MANAGER /h3 pAt Rocco Forte Hotels, we are guided by strong values that reflect the culture and heritage of the Forte family. We celebrate the uniqueness of each destination through the passion and personality of our people. We continually strive for excellence and are committed to creating unforgettable experiences for our guests. If you are looking to grow in an environment that values quality, collaboration, and continuous development, this could be the perfect opportunity for you. /p h3Our Company /h3 pRocco Forte Hotels is a luxury hotel company, founded by Sir Rocco Forte and his sister Olga Polizzi in 1996. Its mission is to offer unique and personalized experiences in iconic European destinations such as Rome, Florence, Sicily, Puglia, the United Kingdom, Germany, and Belgium.br/An alluring Sicilian escape, Verdura Resort occupies nearly two kilometres of private Mediterranean coastline. Home to three Kyle Phillips golf courses, a 60-metre infinity pool, six clay tennis courts, a world-class spa, four restaurants and five bars, Verdura Resort is an irresistible destination. It’s a place where rooms seem woven subtly into the Sicilian landscape, with a true sense of space and uninterrupted views of the azure waters. Above all, it’s an unforgettable resort in Sicily where our team delivers an outstanding level of service. /p h3The Role /h3 pThe Villas Residences Manager is the senior operational leader of the Villas business, accountable for the daily operation, team performance and Owner/Guest experience. This is a highly operational and front-facing role, not a desk-based position: the Manager is expected to be visibly present across the Villas, Reception and key service touchpoints, personally supporting arrivals, departures, service recovery and Owner relations while maintaining strong control of staffing, standards and productivity. /p h3Main Responsibilities /h3 ul liAct as the main operational point of contact for villa Owners and Guests, building trusted relationships through attentive, professional and discreet communication. /li liOversee the entire villa experience, from pre‑arrival arrangements and villa preparation to departure and follow‑up, ensuring that preferences and requests are consistently addressed. /li liMaintain a visible presence during key arrivals,



departures and Owner stays, personally managing complex requests, complaints and service recovery. /li liLead and develop the Villas Housekeeping, Personal Assistants and Villas Reception teams, setting clear priorities and service standards. /li liPlan staffing, rotas and leave according to occupancy, Owner presence and operational needs, balancing service quality with productivity and cost control. /li liConduct daily briefings, ensure effective handovers and adapt resources to changing priorities. /li liOversee villa inspections, housekeeping schedules, amenities and final pre‑arrival checks, ensuring consistently high standards. /li liWork closely with Engineering and Maintenance to prioritise interventions, resolve outstanding issues and protect villa availability. /li liCoordinate with Front Office, Concierge, Reservations, Revenue, FB, Spa, Golf and other Resort departments to deliver a seamless experience. /li liLiaise with Finance and Villas Administration on Owner‑related charges and supporting documentation. /li liMonitor Guest satisfaction, service quality, team performance and operating costs, driving improvements and providing regular operational updates to management. /li liSupport recruitment and onboarding in collaboration with HR, and promote ongoing training and development within the team. /li /ul h3What do we offer? /h3 ul liUnique growth opportunities: We offer career paths tailored to your ambitions, with opportunities to specialize or grow. /li liOngoing training and development (hard and soft skills) specific to your role and department. /li liInclusive and flexible environment: We foster an inclusive work environment that values diversity and ensures a work‑life balance. /li liDiscounted hotel rates (€35 per night) for 6 months. You will also receive a 50% discount at Company bars and restaurants and a 20% discount on wellness treatments at our spas and on "Irene Resistente" products.



/li liInitiatives for your well‑being: BenefitHub portal with discounts on all products, flexible hours, and time management. /li liA competitive salary enhanced by Discretional Service Appreciation structured fairly for all employees. /li liPermanent Contract, CCNL Turismo. RAL 45.000€-55.000€ /li /ul h3What are we looking for? /h3 ul liProven management experience in luxury hospitality, within Villas Residences, Rooms Division, Front Office or comparable operations offering highly personalised service. Experience in private or branded residences would be an advantage. /li liStrong leadership, rostering and operational planning skills, with a sound understanding of Housekeeping, Front Office and FB operations. /li liConfidence in working with Owners, VIPs and high‑net‑worth Guests, combined with excellent communication, discretion and problem‑solving skills. /li liCommercial and financial awareness, including an understanding of staffing costs, productivity and departmental expenses. /li liA hands‑on approach, strong organisational skills and close attention to detail. /li liThe ability to remain calm under pressure, manage competing priorities and work effectively across departments. /li liFluency in Italian and English. Additional languages would be an advantage. /li liFlexibility to work evenings and weekends in line with operational and Guest needs. /li /ul h3Our recruitment process /h3 pAt Rocco Forte Hotels, we value transparency. Following an initial phone or email conversation, you will have individual interviews with the HR Director and the Area Sales Directors to further explore your profile and experience. If these stages are successful, you will then meet with the Managing Directors for a final interview. Regardless of the outcome, we will provide you with clear and constructive feedback throughout the process. /p pRocco Forte Hotels is an Equal Opportunity Employer and is committed to providing equal opportunities to all applicants. By submitting their application, candidates consent to the processing of their personal data for recruitment purposes, in accordance with applicable data protection legislation, including the General Data Protection Regulation (EU) 2016/679 (GDPR). /p #J-18808-Ljbffr

📌 Villas & Residences Manager (Sciacca)
🏢 Verdura Resort, A Rocco Forte Hotel
📍 Sciacca