pZeiss is an internationally leading technology enterprise operating in optics and optoelectronics, with a presence in 50 countries. We are looking for a junior user experience researcher to join our omnichannel customer experience team in Castiglione Oliva, Italy. /ph3Your role /h3ulliLead UX research activities, designing and conducting qualitative and quantitative studies (surveys, interviews, usability testing, focus groups, workshops). /liliMeasure and analyse customer satisfaction using metrics such as NPS, CES and CSI, applying statistical techniques and tools like Power BI. /liliTranslate research findings into actionable insights, produce clear reports and present them to stakeholders in marketing, sales, customer care, IT and digital. /liliSupport customer journey optimisation, develop personas, map journeys and identify opportunities to improve the omnichannel experience, including digital platforms and self-service solutions. /liliPromote human-centred design and design thinking, facilitate workshops and ensure customer needs remain central to projects. /li /ulh3Requirements /h3ulliExperienced degree in psychology, sociology, statistics, communication sciences or related field. /lili1-2 years of experience in UX research,



customer insights, market research or a similar analytical role. /liliStrong knowledge of qualitative and quantitative methodologies, survey design, sampling, statistical analysis and interpretation of feedback. /liliExperience with customer satisfaction metrics and tools such as Power BI. /liliUnderstanding of journey mapping, personas, user behaviour and human-centred design, preferably in B2C, B2B or B2B2C contexts. /liliExcellent communication, interpersonal and organisational skills. /liliFluency in Italian and English. /liliDesirable: Experience with voice-of-the-customer platforms (Qualtrics, Medallia), statistical tools (R), design thinking tools (Miro) and basic knowledge of Figma. /li /ulh3Benefits /h3ulliHybrid working model (three days on-site, two days remote after an initial 1-2 month on-site induction). /liliSubsidised canteen. /liliPerformance, production and attendance bonuses. /liliWelfare benefits. /li /ulh3Location compensation /h3pCastiglione Oliva (VA), Italy. /ppSalary €30,000-35,000 gross per annum, dependent on experience. /p #J-18808-Ljbffr

📌 Junior user experience researcher (Castiglione Olona)
🏢 ZEISS Group
📍 Castiglione Olona