Zeiss is an internationally leading technology enterprise operating in optics and optoelectronics, with a presence in 50 countries. We are looking for a junior user experience researcher to join our omnichannel customer experience team in Castiglione Oliva, Italy.
Your role Lead UX research activities, designing and conducting qualitative and quantitative studies (surveys, interviews, usability testing, focus groups, workshops).
Measure and analyse customer satisfaction using metrics such as NPS, CES and CSI, applying statistical techniques and tools like Power BI.
Translate research findings into actionable insights, produce clear reports and present them to stakeholders in marketing, sales, customer care, IT and digital.
Support customer journey optimisation, develop personas, map journeys and identify opportunities to improve the omnichannel experience, including digital platforms and self-service solutions.
Promote human-centred design and design thinking, facilitate workshops and ensure customer needs remain central to projects.
Requirements Experienced degree in psychology, sociology, statistics, communication sciences or related field.




1-2 years of experience in UX research, customer insights, market research or a similar analytical role.
Strong knowledge of qualitative and quantitative methodologies, survey design, sampling, statistical analysis and interpretation of feedback.
Experience with customer satisfaction metrics and tools such as Power BI.
Understanding of journey mapping, personas, user behaviour and human-centred design, preferably in B2C, B2B or B2B2C contexts.
Excellent communication, interpersonal and organisational skills.
Fluency in Italian and English.
Desirable: Experience with voice-of-the-customer platforms (Qualtrics, Medallia), statistical tools (R), design thinking tools (Miro) and basic knowledge of Figma.
Benefits Hybrid working model (three days on-site, two days remote after an initial 1-2 month on-site induction).
Subsidised canteen.
Performance, production and attendance bonuses.
Welfare benefits.
Location & compensation Castiglione Oliva (VA), Italy.
Salary €30,000-35,000 gross per annum, dependent on experience.
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📌 Junior user experience researcher (Castiglione Olona)
🏢 ZEISS Group
📍 Castiglione Olona