Almaviva Group is seeking an IT Service Management professional to organize and maintain IS support processes across global teams. You will coordinate L1-L3 incident resolution, adhering to ITIL practices for incidents, problems and requests, and collaborate with development teams.
You will also manage knowledge bases, prepare incident reports, and create user documentation. Strong English and Italian communication and experience with ServiceNow and collaboration platforms are essential.
📌 IT Service (Ispra)
🏢 AlmavivA Group
📍 Ispra
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