Being part of LOEWE gives you the opportunity of learning new things every day and working with people passionate about what they do, in a fast moving and ambitious company.
As Store Manager , you will constantly seek out business opportunities to exceed commercial results, driven by an entrepreneurial spirit. You will coach and develop the team in a style which is personable and hands-on. You will inspire your team to always put the client first, continually looking for ways to exceed the client’s expectations.

Job responsabilities

Your role will be:

Team Management and Development

- Grow and develop your team through regular coaching and feedback. Identify their strengths and development opportunities and partner with the relevant departments to create meaningful individual development plans.
- Identify, recruit, and develop talent, securing succession plans.
- Manage and inspire the team to drive the business and create innovative solutions, creating an encouraging, empowering, positive, and motivating environment.
- Organize the team and shop floor coverage in an effective manner to meet the changing business needs.
- Provide support and guidance to new joiners, ensure their onboarding path is fully completed so their integration into the company is positive.
- Communicate with passion and inspire the team on company messages and information during morning briefings, training, and one to one meeting.

Client Experience

- Lead from the front, role modelling the way to connect with clients and coaching the team on the selling ceremony “in the moment”.




- Manage the customer flow through effective forward planning and reactive organization to ensure each client is given the correct level of service and no client is left unattended or unacknowledged.
- Build a client centric mindset within the store which focuses on always exceeding the client expectations.
- Develop client database by optimizing data quality and quantity.
- Train and develop the team to be confident in their after-sales knowledge.

Business Development

- Grow the top line sales of the store, identifying opportunities and maximizing potential.
- Develop, define and implement relevant and tangible action plans in line with company’s needs and expectations.
- Focus on category development within the store, collaborating with all the relevant functions to ensure each category potential is maximized.
- Build, grow and develop a loyal client base, utilizing all available tools and opportunities.
- Acts as a brand promoter, networking and creating awareness through representation of the brand at local activities.
- Connect with internal and external peers in the market to create an effective collaborative network.
- Understands external competitive landscape and market trends and is constantly taking steps to increase knowledge and awareness.
- Proactively share market insights and opportunities with business stakeholders.
- Monitor business performance,



results and audits and develop actions as needed.

Operations

- Maintain a thorough understanding of policies, standards and procedures, ensuring they are communicated and implemented.
- Ensure the flawless implementation and adoption of the Retail tools and assets for FOH and BOH client and user experience.
- Maintain inventory and be accountable for inventory management and accuracy.
- Ensure that all store processes and procedures are harmonized in order to provide best in class client experience including:
- All Health & Safety matters are adhered to.
- Store Facilities are maintained.
- Grooming Guidelines are respected.
- Effective collaboration between front and back of house teams and activities.

- Additional duties and management responsibilities as required.

Profile

What is important for the role:

- Proven experience within a similar environment leading diverse people to success.
- Effective communication and interpersonal skills, valuing, and amplifying diversity.
- Leads with empathy and curiosity to listen and understand.
- Strong and demonstratable commercial acumen.
- Ability to be agile, creative, and commercial in solution development.
- Passionate and knowledgeable about our product and the industry.
- A Client centric mindset with a passion to exceed expectations.
- A committed Team Player, able and willing to collaborate with various stakeholders.
- A deep interest in Fashion, Art, and Culture.
- Fluent in English and Italian.

Additional information

About LOEWE Founded in Spain in 1846, LOEWE is the second-oldest luxury fashion house

📌 Store Manager, LOEWE Roma Rinascente Tritone
🏢 Inside Lvmh
📍 Roma