Akeneo is the leading AI-powered Product Data Platform that helps brands, manufacturers, distributors, and retailers unify product data and pricing to power better product experiences, smarter decisions, and business growth in an AI-driven commerce world. Scorra verso il basso per scoprire quali competenze, esperienze e titoli di studio sono necessari. We're all about experience - from the best-in-class product we build to the inspiring environment we create for our employees. You'll grow in a dynamic environment where your ideas and expertise will make an impact from day one. Our flexible work model empowers you to thrive, balancing professional success with personal fulfilment. Join us as an Account Manager, where you'll play a pivotal role in expanding Akeneo's presence within our key Mid-Market and Enterprise customers. You'll strategically drive upsell opportunities, secure retention, and ensure long-term customer satisfaction! Reporting to the Director of Sales, you'll be part of the South Europe sales team, known for its strong collaboration and collective success, where every contribution is recognised and celebrated. With Akeneo driving innovation in the Product Experience category, you'll be joining us at an exciting time to help shape the future of this fast-evolving industry! Upsell and Cross-Sell Opportunities: Spot and seize upsell and cross-sell opportunities to maximise account value and align with customer needs. Strategic Account Planning: Develop and execute strategic account plans to secure long-term partnerships with key Mid-Market and Enterprise customers. Customer Relationship Management: Build and nurture trusted relationships with decision-makers and C-levels, ensuring customer satisfaction.



Contract negotiation: Lead contract discussions, managing terms, pricing and legal negotiations while balancing customer retention with revenue growth goals. Use data to maintain accurate forecasts, identify risks, and uncover opportunities. Proactively address customer challenges to prevent churn and escalate critical issues to senior management when needed to ensure timely resolution. You have proven experience in Account Management or as a Customer Success Manager, managing upsell and cross-sell opportunities in the mid-market and enterprise segments in the B2B SaaS industry. You have a proven track record in expanding business across business units of a given group. You have experience leading contract negotiations. You have strong analytical skills and use data (customer data, product usage, etc.) You are familiar with the e-commerce and martech space. You speak Italian and English fluently. You don't need to tick every box. If you are excited about this opportunity but your experience is slightly different, we still want to hear from you! 45-minute screening call with a member of our Talent Acquisition team ~45-minute interview with the hiring manager ~60-minute presentation in front of the hiring manager and 2 stakeholders Supporting work-life balance. Holiday:



25 days per calendar year in addition to local public holidays. Flexible Working: Flexible working hours. Work from Anywhere Scheme: Option to work from anywhere in the world for up to 30 days per year. Hybrid Working Budget: €500 personal budget to maximise your home office environment. Fostering diversity, equity and inclusion. Parental Leave: 5-month paid maternity leave. 10-day + 2-week paid leave for the second parent. Available after maternity or adoption leave. Employee Volunteering Programme: 2 volunteering days per year dedicated to supporting the charities of your choice. Akeneo provides and ensures a safe work environment for everyone, regardless of seniority, gender identity and expression, sexual orientation, disability, mental illness, neuro(a)typicality, personal appearance, body size, race, ethnicity, age, religion, nationality, or other characteristics. We create the right conditions for you to feel safe and be yourself. Growth & Development Learning & Development: €1,000 personal professional development allowance per year. Women in Leadership Programme: A leadership development experience where women at Akeneo grow their impact, connect with peers, and lead confidently on their own terms. Onboarding: Top-notch 8-week onboarding programme to ensure you start on the right foot. Mental Health Support: Access individual and confidential sessions with a mental health practitioner or coach of your choice. For more information about benefits, don't hesitate to contact our Talent Acquisition team. This role can attract a commissionable premio of up to 50.000, ,00 euros. This role can have an OTE of 100.000, ,00 euros.

📌 Manager-Account Manager (Milano)
🏢 Akeneo
📍 Milano