✅ What You'll Do Join Reply as a Junior Digital Service Manager and play a key role in ensuring our clients get the most out of our advanced Supply Chain solutions based on LEA Reply™, our proprietary digital platform.
- Partner with international clients to maximize the value of our Supply Chain platform, becoming a trusted advisor for service excellence.
- Drive incident coordination and service governance by leveraging Jira Service Management, data insights and structured problem-solving.
- Transform operational data into meaningful recommendations, identifying opportunities to improve service quality, customer experience and operational efficiency.
- Lead Service Review meetings with customers and partners, turning performance metrics into actionable improvement plans.
- Monitor service performance, SLA compliance and contract health while contributing to strategic service evolution and business growth.
- Collaborate with multidisciplinary teams across consulting, product development and operations to deliver innovative service solutions.
- Contribute to continuous improvement initiatives, automation opportunities and AI-driven service evolution, helping redefine the way enterprise support is
📌 Junior Digital Service Manager - Supply Chain Solutions (Milano)
🏢 Reply
📍 Milano