Generali Operations Service Platform (GOSP) is looking for a Technical Service Operations Manager to join Generali Core Tech’s Platform Operations team. Key responsibilities of the role will include:

- Act as the operational lead for HD2 support activities across all countries within the IIAB Program.
- Coordinate daily incident management activities ensuring service continuity and compliance with agreed SLAs.
- Act as the primary operational escalation point for high-priority incidents and service disruptions.
- Coordinate troubleshooting activities involving help desk 2 teams, Monitoring teams, HD3 application teams, infrastructure teams and external vendors.
- Ensure incidents are correctly prioritized, assigned, tracked and resolved within service targets.




- Lead Major Incident operational coordination and ensure timely communication towards business and IT stakeholders.
- Support Problem Management processes, including Root Cause Analysis and corrective action tracking.
- Monitor incident backlog, recurring issues and service performance indicators.
- Lead operational governance meetings with countries, suppliers and technical teams.
- Produce service reports and dashboards highlighting incident trends, major issues, risks and improvement opportunities.
- Support release and deployment activities from an operational readiness perspective.
- Drive Continuous Serv

📌 Technical Service Operations Manager (Roma)
🏢 Generali Italia
📍 Roma