Overview

In this role you provide on-site service and support for complex equipment, performing maintenance, repair, testing and calibration with limited supervision. You report issues and manage customer requests, coordinating via Fusion and the service planner. You travel domestically and internationally to customer sites, ensuring compliance with safety regulations. You will work closely with customers to understand needs and drive reliable, high-quality service that supports the company’s mission to keep equipment performing at peak. This is an opportunity for hands-on problem solving and cross-functional collaboration in a customer-facing technical role.

Retribuzione / Benefits

- Permanent contract
- CCNL Metalmeccanico Industria
- Annual performance premio
- Corporate welfare program
- Company canteen
- Metasalute supplementary healthcare plan

Responsabilità

- Service, maintenance, repair, testing and calibration of complex equipment at the customer site




- Report service results and issues internally using the work report and Fusion system
- Handle service requests via switchboard and associate machines to customers using Fusion, opening tickets
- Travel domestically and internationally to customer sites

Requisiti fondamentali

- Five years industrial technical diploma with mechanical / electrical emphasis
- Training courses on handling service over the phone / remotely
- 2–5 years of experience as travelling technician or with remote technical service
- Good knowledge of English (written and spoken)
- Driving License B

- Attentive and active listening
- Patience and clear communication
- Strong problem solving with rigorous logic
- Troubleshooting and repairing machinery
- Reading electrical and mechanical drawings and guidelines
- Collaborating with suppliers to resolve issues at customer sites

📌 Field Service Engineer (Ravenna)
🏢 Process Automation Solutions
📍 Ravenna