Overview

In this role you will manage the customer service sales lifecycle for cooling solutions across EMEA, acting as a trusted advisor to key accounts and leading end-to-end service design, including digital offers. You will translate customer needs into value propositions and coordinate with global Schneider Electric teams to deliver tailored service packages. You’ll drive market feedback, deploy the Cooling Services Playbook, and support revenue growth through cross-functional collaboration. This is a role for someone who shapes how cooling services are delivered at scale in a global, matrix environment.

Retribuzione / Benefits

- health and life insurance
- paid time off
- flexible work options
- retirement savings plans
- learning platforms (Coursera)
- global career opportunities

Responsabilità

- Build and maintain relationships with local Service and Secure Power sales teams to support global strategic accounts
- Serve as the main contact for service requirements and the Cooling Services value proposition for local teams and customers
- Develop trusted-advisor relationships with VIP customers and prospective clients
- Engage directly with customers through discussions and site visits
- Identify customer needs and translate them into end-to-end service approaches including Cooling Service Framework, EcoCare, and EcoFit
- Lead technical aspects of commercial activities to support Cooling Services growth




- Define best service packages including digital service offers
- Review RFQs and provide technical guidance to sales teams
- Coordinate handover to Service and Product Specialists and Tendering teams
- Ensure knowledge transfer and training for regional service organizations
- Communicate market feedback to support offer enhancements
- Deploy Cooling Services Playbook across EMEA and drive continuous improvement
- Collaborate with R&D;, Manufacturing, Sustaining and L4 within Cooling LoB
- Coordinate with Front Offices, FSVPs, Strategic Account Executives, Service Account Managers, Service LoB, and Service Operations across regions

Requisiti fondamentali

- Bachelor or Master in Mechanical or Electronic Engineering
- 3–10 years of cooling experience with a focus on data center applications
- Knowledge of cooling products and services (chillers, CDUs, InRoom, InRow)
- Awareness of the Data Center market and competitive landscape
- Strong communication and relationship-building abilities, customer-facing, culturally aware
- Fluent English; additional languages are advantageous
- Basic to advanced proficiency in Microsoft 365

- customer-centric mindset
- trusted-advisor attitude
- strong relationship-building
- Cooling products and services knowledge (chillers, CDUs, InRoom, InRow)
- Experience with service solution architecture and value propositions (EcoCare, EcoFit)
- RFQ review and technical guidance

📌 Cooling Services Solution Architect (Conselve)
🏢 Schneider Electric
📍 Conselve