Overview

As Sr Account Manager, you own end-to-end growth of a regional city cluster, shaping expansion, partner onboarding, and user experience. You drive city performance from coverage to promotional strategy, collaborating with Operations, Sales, and Marketing to deliver profitable, market-leading cities. You will prioritize cities and partners, improve uptime and content quality, and lead weekly business reviews. This role offers high-impact scope in a fast-paced, data-driven environment committed to expanding urban delivery.

Retribuzione / Benefits

- quarterly performance premio
- equity plan
- private health insurance
- Glovo credit
- flexible work options (work from home 2 days/week)
- enhanced parental leave

Responsabilità

- Make expansion decisions and coordinate with Operations to strengthen city presence
- Set partner acquisition priorities and manage pipeline for top partners
- Drive initiatives to fix basics: uptime, menu quality, CTDP optimization, and content controls
- Own city-level promotional plans with top partners
- Lead reporting through Weekly Business Reviews




- Promote attractive promotions with top partners to grow city presence
- Focus on prioritizing and growing priority cities

Requisiti fondamentali

- Ownership mindset with a track record of hitting targets without supervision
- Ability to translate data (share, funnel, unit economics) into action plans and fluency with GMV, contribution margin, fail rate, uptime, and conversion
- Strategic prioritization to allocate scarce resources across cities and levers
- Experience mobilizing cross-functional teams including Operations, Sales, Marketing, and account teams
- Commercial and negotiation skills with partner management in marketplace, retail, FMCG, or food-delivery
- Organizational excellence managing multiple cities and deadlines
- Adaptability with a proactive, high-energy attitude
- Fluency in Italian and professional English, willing to travel across the region

- bias for action
- cross-functional influence
- analytical thinking
- Looker (or similar BI tools)
- SQL
- Salesforce

📌 Sr Account Manager S&M Cities Italy (Milano)
🏢 Glovo
📍 Milano