Overview

As Payments Contract & Partner Management Expert you will own and optimize relationships with card schemes, processors, and strategic providers to drive commercial value and reliable service delivery. You will steer contract lifecycle, shape partnership models, and embed regulatory and resilience requirements. Working across ING Italy’s Cards & Payments domain, you will translate commercial and regulatory considerations into actionable guidance for senior management. This role offers impact in shaping partnerships at scale within a global framework.

Retribuzione / Benefits

- Flexible Lavoro da remoto
- Competitive base salaries and performance-based bonuses
- Health insurance and Accident insurance
- Pension fund and welfare plan
- Training development opportunities
- Birthday day off (#doyourbirthday)

Responsabilità

- Lead contract renewals, amendments and renegotiations with defined objectives and in collaboration with Procurement
- Maintain an overview of contracts, pricing, incentives, liabilities, notice periods and key decision points
- Identify opportunities to simplify terms and increase partner value
- Support provider selection, contract duration, service migration and sourcing options
- Coordinate with ING Group teams on global contractual arrangements and local requirements
- Act as main business counterpart for strategic payment partners and conduct business/service reviews
- Challenge provider performance and drive improvements to completion
- Identify opportunities for innovation and service enhancement
- Own the commercial performance of contracts including costs, incentives, rebates and penalties
- Support budgeting, forecasting, invoice validation and performance tracking




- Prepare commercial analyses and negotiation scenarios for renewals and sourcing
- Ensure the financial and strategic value of agreements is captured
- Provide senior management with consolidated performance, cost and risk views
- Prepare decision materials highlighting expiries, gaps and required actions
- Support long-term partner and sourcing strategy, including local vs global contracting

Requisiti fondamentali

- Strong experience in contract management, commercial negotiation, vendor management, procurement or strategic partnerships in payments or financial services
- Proven ability to negotiate complex agreements and improve terms, service commitments and protections
- Sound financial and business acumen including pricing models, incentives, costs and business cases
- Strong relationship-management and influencing skills; ability to challenge senior stakeholders
- Ability to translate contractual provisions into operational actions and governance
- Understanding of third-party risk and operational-resilience requirements in a regulated environment
- Ability to prepare clear executive reporting and recommendations
- Professional fluency in English and Italian, with ability to operate independently
- Preferred knowledge of card issuing, processing, settlement and card-scheme operating models
- Experience negotiating or managing agreements with card schemes, payment processors or PSPs
- Experience with complex pricing structures, SLAs, incentives and provider-performance frameworks
- Knowledge of DORA, outsourcing requirements, exit planning or ICT third-party risk

- Negotiation and influencing
- Autonomy and structured thinking
- Stakeholder management at senior level
- Contract management systems
- Vendor governance and performance frameworks
- Pricing models and business case analysis

📌 Payments Contract & Partner Management Senior Expert (Monza)
🏢 Ing Banking
📍 Monza