Overview

As a Specialist in Milano, you drive omnichannel performance and team excellence to deliver an outstanding Customer Journey. You monitor KPIs, coach the department, and ensure quality across makeup, skincare, fragrance, and Sephora Collection. You act as a bridge between store operations, trade, and HR strategy to achieve commercial goals. This role offers meaningful impact in a dynamic, inclusive environment that values growth and empowerment.

Retribuzione / Benefits

- competitive tailored welfare offers
- free beauty product gifts
- employee discounts on Sephora products
- Sephora Stands community activities
- learning and growth culture
- meaningful rewards

Responsabilità

- Monitor qualitative and quantitative KPIs (Recruitment, My Client, LoveMeter, Conversion Rate, Average ticket, Unit Per Ticket) and omnichannel services (Sephora+, Click & collect, App download)
- Monitor team performance and define corrective actions
- Manage department team and develop members’ skills
- Ensure quality standards for department disciplines and provide training on technical skills
- Resolve disputes and foster team spirit to meet goals




- Inform team with results and daily/monthly objectives
- Ensure compliant customer journey and adherence to company policies
- Oversee in-store services performance (internal, external)
- Organize and plan the Booxi platform
- Coordinate events and masterclasses with Trade & Communication
- Support Managers in daily activities and contribute to store's commercial and HR strategy
- Manage stockroom and maintain stock levels per replenishment cycles
- Comply with regulations, safety procedures and commercial policies

Requisiti fondamentali

- Minimum 3–4 years in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder) in multinational retail
- Knowledge of key commerce KPIs and budget management, daily reporting
- Business and goals orientation
- English professional knowledge
- Relationship management
- Analysis and reporting skills

- Critical Thinking
- Collaborate
- Resilience
- KPIs analysis
- Budget management
- Daily reporting

📌 Specialist Milano (Balgano)
🏢 Sephora
📍 Balgano