pbManager, Customer Success, Multi-Asset Trading, Southern Europe /b /p pAs a Manager of the Trading Customer Success Team for Southern Europe, you’ll lead a dynamic team of 7-8 individual contributors, playing a pivotal role in shaping the retention and customer experience for LSEG’s Trading Workflow clients. /p pReporting directly to the Head of Customer Success, Sales Trading EMEA, you’ll be an integral part of the EMEA Customer Success Leadership Team, where your insights and leadership will drive impactful strategies and elevate our customer success initiatives. /p pThe successful candidate will focus onensuring clients realise the full value of our platforms to achieve their business goals through the creation of success strategies that drive adoption, integration, and expansion. /p h3Leadership Activities: /h3 pLead and develop a team of high performing CSMs with deep trading industry expertise. /p pDevelop the CSM strategyfor the Trading proposition(KPIs, marketing, community, playbooks) andensureexecution ofregional and global CSM programs. /p pCreate the strategy to recruit diverse talent, onboard, and develop existing talent to achieve the Customer Success mandate and drive employee engagement. /p pDevelop a culture of customer success, accountability, and collaboration across key stakeholders: sales, customer operations, and product strategy. /p pCollaborate with regional and global peers to share best practices and create community. /p pProvide thought leadership to shape the CSM organisation at the proposition, regional and global level. /p h3Customer Advocate: /h3 pBuild strong client relationships to understand the market needs and drive voice of the customer internally for all decision making. /p pCollaborate with the wider Customer Success leadership team, product strategy and sales enablement to ensure the voice of the customer is aligned to retention campaigns and product strategy. /p pDrive awareness of the Customer Success team and value proposition with clients. /p pParticipate in industry events for both Clients and Customer Success, be a brand ambassador forLSEGand bring trends back into the business to shape the organisation. /p h3Commercial Engagement: /h3 pPartner with Sales and Account Managementto ensure retention campaigns and talent are aligned to drive positive renewal outcomes. /p pCollaborate with Sales and Customer Operations to ensure smooth hand offs in customer journey for optimal renewal and expansion outcomes. /p pMonitor and report on the overall customer health, adoption metrics, renewals, expansion opportunities and execution of Customer Success Plans. /p pCollaborate with product strategy to ensure upgrade, migration, and adoption campaigns are launched and achieved. /p pIdentify opportunities / risks and areas of improvement to theSales and Account Management leadership teamand align on actions to address. /p h3Success Metrics in Role: /h3 ul liUsage /li liRetention /li liAnnual Subscription Value /li liRevenueGrowth /li liAdoption KPIs /li liCustomerSatisfaction /li liEmployeeEngagement /li liTalent Development /li /ul h3Who are we looking for: /h3 pCandidates should have people leadership experience. We are looking for someone who is a seasoned mentor and coach equipped to nurture, develop and identify talent.



/p pExperience in Customer Success or account management, with a strong grasp of how customer success drives value throughout the customer lifecycle. /p pAbility to work in a team-based, collaborative environment and passion for contributing to the creation of a world-class customer success function. /p pConsistent track record of exceeding retention, adoption, customer satisfaction, and growth targets. /p pDemonstrated understanding of customer needs and technology trends with ability to develop strategy and execute. /p pInnovator who utilises data to inform decisions, creative problem solver, and ability to give constructive feedback to drive results. /p pExperience in delivering work from a regional perspective in a cross-functional capacity would be an advantage. /p pStrong knowledge of the financial markets, with a deep understanding of the Trading workflow, especially from a data vendor perspective. /p pExceptional team member engagement skills, fostering alignment and collaboration across various departments to achieve common goals. You will have the power to influence the C‑Suite and connect effectively at all levels. /p pProficient in change management, adept at guiding teams through transitions and fostering a culture of adaptability. /p pCommitted to driving a high-performance culture, setting bold goals, and motivating teams to achieve excellence across diverse cultures geographies. /p pExceptional organisational skills, capable of leading multiple priorities and projects simultaneously. /p pStrong performance mentor skills, with the ability to set clear expectations, provide regular feedback, and support professional development. /p h3Why Join Us? /h3 pWe’re proud to offer a working culture that supports growth, balance, and purpose: /p pHybrid and flexible working arrangements. /p ul liConstant Learning: 90 Day Sales On-Boarding Program, E-learning platform, a range of workshops, access to real-time economic data. /li liA welcoming, inclusive culture backed by Employee Networks. /li liA competitive referral premio program. /li liAccess to private healthcare, wellness support, and pension contributions. /li liProfessional development:Quarterly Connects to ensure you meet your Goals Objectives. /li liPaid volunteer time to support causes that matter to you. /li liA team that values your input and supports your goals. /li /ul pWe believe diversity makes us stronger. If you need reasonable accommodations during the application or interview process, please let us know - we’re here to support you! /p h3Career Stage: /h3 pManager /p h3Compensation Information: /h3 pLSEG is committed to offering competitive Compensation and Benefits. The anticipated annual gross base salary for this position is between 73,500 € - 122,500 €. Please be aware base salary ranges may vary by geographic location. In addition to our offered base salary,



this role is eligible for a Sales Incentive Plan, aligned with the company policy. Individual salary will be reflective of job-related knowledge, skills and equivalent experience. /p h3Benefits Information: /h3 pLSEG roles (excluding internships) are typically eligible for inclusion in our LSEG Benefits program. To view the benefits available for the role you’re applying for, please click here. This document provides a list of benefits by country. Simply click on the country where the role is based to view the relevant details. If you have specific questions or would like further details, these can be discussed during your interview. /p h3London Stock Exchange Group (LSEG) Information: /h3 pJoin us and be part of a team that values innovation, quality, and continuous improvement. If you’re ready to take your career to the next level and make a significant impact, we’d love to hear from you. /p pLSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. /p pOur purpose is the foundation on which our culture is built. Our values of bIntegrity, Partnership /b , bExcellence /b and bChange /b underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. /p pWorking with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. /p pWe are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. /p pYou will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. /p pLSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. /p pPlease take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject. /p pIf you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. /p #J-18808-Ljbffr

📌 Manager, Customer Success (Milano)
🏢 Lseg
📍 Milano