pAt adapa, we are shaping the future of sustainable packaging across Europe. We are an international, diverse and fast-moving organisation, combining strong industrial expertise with an ambitious transformation journey. /p pReporting to the Group Customer Service Manager, the Customer Service Specialist will manage a dedicated customer portfolio, ensuring excellent service and efficient order management throughout the entire order-to-delivery process. /p h3Key Responsibilities /h3 ul liManage the end-to-end customer order cycle, from order entry in the ERP system through delivery. /li liMonitor and update customer orders, issue order confirmations and coordinate with the relevant internal departments. /li liProvide customers with timely and accurate information regarding products, availability, delivery lead times and commercial conditions. /li liHandle customer enquiries by email and telephone, ensuring a high level of service within an international environment. /li liPrepare quotations, verify sales conditions and provide operational support to the Sales team in line with company procedures. /li liRegister, monitor and follow up on customer complaints and operational issues. /li liCoordinate with Sales, Quality, Production, Logistics and other relevant departments to ensure the timely resolution of customer issues. /li liManage commercial and order-related documentation,



ensuring that customer and order information is accurately maintained in the company systems. /li liProactively identify potential order issues and contribute to finding effective solutions. /li liSupport continuous improvement initiatives related to Customer Service and order management processes. /li /ul h3Who we're looking for... /h3 ul liHigh school diploma or degree in Economics, Business, Languages or a related field. /li liPrevious experience in Customer Service, Order Management, Sales Administration or Commercial Back Office. /li liGood understanding of order management and customer service processes. /li liExperience with ERP and CRM systems. Knowledge of Microsoft Dynamics 365 is an advantage. /li liGood command of Microsoft Office, particularly Excel. /li liGood command of English, both written and spoken. Additional languages are an advantage. /li liStrong customer orientation and effective communication skills. /li liExcellent organisational skills, accuracy and attention to detail. /liliProactive approach, problem-solving mindset and ability to manage priorities effectively. /li liCollaborative, flexible and comfortable working with different departments in a fast-paced and international environment. /li /ul pLocation: Forli /p pSalary range: €30.000 gross per year /p #J-18808-Ljbffr

📌 Customer Service Specialist (Forlì)
🏢 adapa Group
📍 Forlì