pRetail network is the beating heart of our business. With over 2000 stores around the world, we are close to our customers by inspiring them in their shopping. /p h3About the role: /h3 ul liContribute to the management and development of CRM initiatives and loyalty programs across OVS Group brands and international markets, in collaboration with the other CRM team members /li liPlan and execute multichannel CRM activities aimed at driving customer acquisition, engagement, retention, frequency and customer value /li liDevelop personalized customer communications across CRM channels and in-store loyalty materials /li liDevelop customer segmentation and targeting strategies based on customer profiles, purchasing behaviour, engagement and lifecycle /li liAnalyse customer data, campaign performance and key CRM loyalty KPIs, identifying trends, opportunities and translating insights into actionable CRM initiatives /li liContribute to maintaining and improving customer database quality, completeness and enrichment /li liWork closely with Retail, Digital, Marketing, IT, Data Analytics, Legal and local market teams to ensure the effective implementation of CRM projects /li liDevelop and deliver CRM and loyalty training materials for store and local teams /li /ul h3What We're Looking For: /h3 ul liSolid experience in CRM and loyalty programs, preferably within the Retail or Fashion industry . /li liExperience in multi-country projects and the ability to adapt CRM approaches to different markets and local needs. /li liProven experience with CRM platforms, preferably the Salesforce ecosystem (Marketing Cloud and/or Service Cloud) or equivalent solutions. /li liHands-on experience with analytics and reporting tools, preferably Google Looker or similar platforms.



/li liStrong understanding of CRM, loyalty and Retail KPIs, with the ability to translate data and insights into actionable CRM initiatives. /li liSolid project management skills, with the ability to autonomously manage multiple projects and stakeholders. /li liStrong digital and innovation-oriented mindset. /liliExcellent communication and presentation skills. /li liA strong team player, able to work effectively with cross-functional and international teams. /li /ul h3Why Join Us? /h3 pIn OVS Group you will find a structured company, a dynamic and strongly results-oriented environment. We are innovating tradition, with a strong investment in new technologies, to offer customers and employees an increasingly omnichannel and digital experience, without neglecting attention to the environment, the future and sustainability. /p pThe opportunity is full time, with bannual salary range /b bbetween 35.000 euro - 40.000 euro /b. /p h3Additional benefits in joining us: /h3 ul liWellbeing Parenting: Programs dedicated to physical and mental wellbeing and parenting support /li liWellness area with free courses such as yoga, pilates, and functional training /li liLearning Development: Technical-specialist and managerial training programs and opportunities for continuous skill development /li liCompany Cafeteria /li li25% discount on all our brands /li liAccess to exclusive employee perks across the group (travel, electronics, and more) /li liFlexible start times and lavoro da remoto options /li liMedical consultation and 8 additional hours of paid leave annually for medical appointments /li liHealth insurance included once a permanent contract is secured /li /ul h3WEAR YOUR CHANCE /h3 pbWe are your chance! /b /p #J-18808-Ljbffr

📌 Senior CRM Specialist (Mestre)
🏢 Ovs S. P. A
📍 Mestre