Within Program NEXT, we are looking for an IT Service Manager to ensure the stability, performance and continuous improvement of NEXT services, acting as a key interface between Business, IT teams and vendors.

Key responsibilities
of the role will include: Govern Service, Incident, Problem, Change and Major Incident Management processes. Coordinate operational teams and vendors, ensuring timely issue resolution and service continuity. Monitor service performance through SLAs, KPIs and service reviews. Manage escalations and support continuous service improvement initiatives. Drive ServiceNow enhancements and operational process improvements. Support budget monitoring and cost optimization for Run and Change activities.



Collect and consolidate business demands and requirements supporting portfolio management activities. Manage supplier relationships, contracts and invoicing processes. Support internal and external audits, ensuring compliance with corporate controls and regulatory requirements. Monitor remediation plans, corrective actions and process adherence. Our ideal candidate will meet the following

requirements:
Experience in IT Service Management and operational governance. Knowledge of Incident, Problem, Change and Major Incident Management processes. Experience with ServiceNow ITSM. Experience in vendor and contract management. Knowl

📌 IT Service Manager (Italia)
🏢 Generali Italia
📍 Italia