Join Our Team as a Local Support Specialist at RateHawk Are you passionate about travel and tech? Do you speak English and Italian fluently? If so, we’d love to have you join our fast-growing international travel-tech company At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth. Help Our Partners: Take calls, provide initial advice and provide regular updates on ongoing cases to our B2B partners in Italian and English. Be Transparent & Customer-Centric: Handle Tickets & Escalations: Manage incoming tickets, follow up on escalations, and proactively work on resolution and prevention. Manage Bookings: Handle booking modifications and relocations with attention to detail and urgency. Team Collaboration: Actively support and coordinate with other departments to ensure smooth workflows and excellent service delivery. Accurately document all work and partner interactions in our CRM system. Language

Skills:
Advanced level of Italian and English – you’ll need to speak and write fluently. Knowledge of Spanish, Greek, Romanian,



Serbian or other language is an advantage Industry

Experience:
Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is a big plus Proactive Mindset: You don’t just solve problems – you prevent them. Empathetic Communicator: You understand and empathize with customer concerns while working toward the best solution. Fast at picking up new tools, systems, and processes with a result-oriented mindset. Remote Work: Work from the comfort of your home

Salary:
base payment + monthly premio. Dynamic Team: Be part of a young and energetic group of specialists. Tackle interesting and ambitious tasks that will elevate your professional skills. We support your growth through seminars, trainings, and conferences. Perks: Take advantage of corporate discounts on hotels and other services. If this sounds like the perfect fit for you, we’d love to hear from you Learn more about our data protection practices in our Privacy Policy: #

📌 Local Support Specialist (Italia)
🏢 Ratehawk
📍 Italia