OverviewIn this role you will be the dedicated contact for the Italian market, following up on overdue payments and negotiating repayment terms. You will collaborate with Sales, Customer Success and Customer Care to keep accounts on track and resolve billing queries. You’ll manage cases in Salesforce, handle cancellations, and support complex collections with external agencies. The position sits within SumUp’s Credit Management team, supporting growth in Italy as part of our cross-market fintech platform.

Retribuzione / Benefits

annual L&D; budget of 200022 days of annual paid leave32 hours of Ex Festivitapublic holidays and special leave dayscorporate pension contributionsEmployee Assistance Programme

Responsabilità

Contact merchants to collect overdue subscription payments and negotiate repayment plansRespond to billing,



payment and subscription queries from Customer Success and Customer CareManage cases in the Finance Salesforce queue in line with service levelsProcess cancellation requests and other account changes accurately and timelyCollaborate with external debt collection agencies on complex casesRead and interpret financial information across SumUp platforms, primarily Salesforce

Requisiti fondamentali

Fluency in Italian (native or near-native) and good working EnglishExperience in a customer-facing role involving negotiation, sales conversations or payment collectionComfort with Excel and financial/administrative dataStrong written and verbal communication with a sales-oriented approachGenuine energy and willingness to learn, with interest in finance or credit operationsNice to have: Salesforce or Tableau; additional fluency in Spanish, French or Germanstrong communicationnegotiationcustomer-centric approachExcelSalesforceTableau

📌 Junior Credit Management Analyst w/ Italian (Roma)
🏢 Sumup
📍 Roma