OverviewIn this hybrid role based in Milan, you support the retention, growth, and optimization of long-tail host entrepreneurs. You will build and nurture relationships, guide pricing and listing improvements, and help hosts maximize revenue and guest satisfaction. You’ll also contribute to scalable education programs for the team and participate in cross-functional feedback to improve the platform. This role combines one-to-one account management with broader, team-wide initiatives to help hosts thrive on Airbnb.

Retribuzione / Benefits

premio eligibilitybenefitsEmployee Travel Creditshybrid Milan officebase pay with room for growth

Responsabilità

Manage a book of business of host entrepreneurs and rising hosts to ensure retention, growth, and optimizationConduct onboarding and optimization conversations, advising on pricing, availability, and listing qualitySecure availability on high compression dates to maximize host revenueEducate hosts on product updates and policy changes,



and relay feedback to internal teamsRespond to host inquiries with timely, high-quality supportAnalyze performance data to identify trends and opportunities to boost bookingsDevelop lasting relationships and provide ongoing, tailored support

Requisiti fondamentali

3+ years in new sales, account management, or partner support2+ years in hospitality/travel industry (nice to have)Strong time management and prioritization with multiple accountsProven experience managing a book of business and driving engagementGoal-driven with persistence and action orientationExcellent communication and presentation skills (phone, email, in-person)CRM proficiency; Salesforce experience is a plusFluency in Italian and Englishstrong communicationrelationship-buildingproactive problem-solvingtime managementCRM toolsSalesforce (preferred)

📌 Market Associate (Roma)
🏢 AirBnB
📍 Roma