Location: Lisbon, Portugal (100% On-site)

Language Requirements: Fluent Italian (C1/C2) and Business English (B2+)

Job Title: Italian-Speaking Customer Support Specialist

Overview

Are you eager to launch your professional journey in Portugal? We are actively hiring service-oriented individuals who are fluent in Italian to join our international workforce located in Lisbon.

As the principal contact for Italian-speaking clients, you will resolve customer inquiries across phone, live chat, and email channels. This role represents a fantastic opportunity for proactive problem solvers who thrive within a fast-paced work environment, offering the chance to build a successful international career in one of Europe's most vibrant coastal capitals.

Work Setup: Full-time, on-site daily presence required at our modern Lisbon facility.

Start Date: Immediate opening.

Work Eligibility: Valid EU/EEA citizenship, an EU passport, or legal documentation allowing unrestricted employment within Portugal.

Key Responsibilities

- Customer Support: Address incoming inquiries in fluent Italian via telephone, email, and live messaging with a polite, professional, empathetic, and helpful tone.
- Problem Solving: Identify customer issues, pinpoint root causes, and provide prompt, customized solutions with patience and efficiency.
- Documentation: Record all case details, account updates, and troubleshooting steps accurately and thoroughly within our central CRM database.
- Performance Targets: Consistently hit essential operational benchmarks, including customer satisfaction (CSAT) scores,



First Contact Resolution (FCR), and Average Handle Time (AHT) standards.
- Continuous Learning: Attend regular development programs and training sessions to stay up to date on platform updates, company guidelines, and operational best practices.

Requirements

Essential Criteria:

- Language Skills: Fluent Italian (C1/C2), written and spoken, paired with at least B2-level Business English for software usage, internal communication, and training modules.
- Flexibility: Full adaptability to work rotating shift rosters operating across a 24/7 schedule.
- Work Location: Full-time, on-site daily presence required at our modern Lisbon facility.Core Strengths:

- Excellent active listening capabilities, strong communication talents, emotional intelligence, poise under pressure, and an optimistic, proactive attitude.

Working Hours & Shifts
- Schedule: Full-time contract, 40 hours per week (8-hour daily shifts, 5 days per week).
- Shift Pattern: Continuous 24/7 rotating shifts.

Compensation Options

Candidates can choose between two tailored compensation structures:

Option A: Local Contract (For Local Applicants)

- Gross Monthly Pay: €1,262.33 gross/month (distributed across 12 months).
- Housing Setup:



Self-arranged private accommodation (best suited for candidates already living in Lisbon or managing independent housing).

Option B: Relocation Contract (For Candidates Relocating to Lisbon)

- Gross Monthly Pay: €1,059.00 gross/month (distributed across 12 months).
- Housing Provided: Private bedroom in a shared company-provided flat with basic utility expenses fully paid.
- Travel Support: Full reimbursement for inbound flight expenses after successful trial period completion, plus organized airport pickup service upon landing in Lisbon.

Benefits & Workplace Culture
- Paid Onboarding: Fully paid, comprehensive training program starting from your first day on the job.
- Career Advancement: Structured internal career development paths leading into coaching, Quality Assurance (QA), team leadership, or management roles.
- Health Benefits: Complimentary private health coverage after six months of continuous employment, along with access to mental health support resources.
- Team Environment: Inclusive corporate culture featuring company-sponsored social events, sports leagues, team-building outings, and modern amenities.
- Lifestyle Perks: Enjoy Lisbon's sunny weather, ocean views, rich cultural heritage, vibrant gastronomy, and active social scene.

Application Process

Ready to start your adventure in Portugal? Submit your current CV in English or Italian. Qualified candidates will be contacted quickly by our recruitment team for an initial phone screen!

📌 Experience Abroad: Italian Speaking Customer Support Representative in Lisbon! (Basilicanova)
🏢 Ignite
📍 Basilicanova