Yourmaintasks: BeCasaMonti'sambassadortocustomersandpartners,andhaveathoroughknowledgeofourestablishment'senvironment
Youwillsupervisetheteamofreceptionists,valetsandbaggagehandlersandprovidefeedbackontheirperformance.
Intheabsenceofthereservationsdepartment,youwillmanagereservationrequestsCheckandfollowuponallreservations
Buildloyaltyamongexistingcustomersandensurethesatisfactionofnewcustomers
Monitor,handleandresolvecustomerdisputesinclosecollaborationwithyourlinemanagers
ManageFrontOfficeschedules
ProvidetrainingforFrontOfficeteams
Givetoursoftheestablishmenttoprofessionalsandcustomers
Supervisetheteamofreceptionists,valetsandbaggagehandlersandprovidefeedbackontheirperformanceEnsuringthatFrontOfficeproceduresarecompliedwith,updatedandoptimized
Controlandmonitoraccountsreceivable
Developthehotel'sturnoverthroughupsellactions
Ensurepropermanagementofthecashregister,dailyclosingsandcommissioninvoices
Manage,motivateandorganizetheworkoftheteamsinordertooptimizecustomersatisfaction
ParticipateinandleadHeadofDepartmentmeetings
Youwillberesponsibleforwelcomingguestsandallocatingrooms,workingcloselywiththehousekeepingdepartment.

📌 Front Office Manager (Italia)
🏢 Hosco.com
📍 Italia