pbThis position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Partner and Customer Enablement Lead based in Italy. /b /ppThis role sits within a global Training Support function focused on helping partners and software users adopt technology confidently and effectively.br/You will lead enablement, coaching, training, and quality assurance across international programmes, with a particular focus on low
- and middle-income countries.br/The position combines customer enablement, programme delivery, software configuration, data-informed quality management, and stakeholder engagement.br/You will coach partner trainers to independently cascade learning while ensuring training quality and programme outcomes remain consistently high.br/The role offers significant ownership, with responsibility for identifying adoption gaps, improving user behaviour, and driving measurable outcomes.br/You will collaborate across product, data, programme management, support, and communications teams in a distributed and mission-driven environment.br/With up to 40% international travel, this is an opportunity to make a tangible impact through technology-enabled health programmes across multiple countries. /ph3Accountabilities /h3ullipLead structured onboarding, enablement, and in-country Software User Training using established digital and non-digital learning assets. /p /lilipDeliver demonstrations and hands‑on facilitation where additional support is needed beyond self‑directed learning. /p /lilipSupport field monitoring visits and help partners stay aligned with software releases and product updates. /p /lilipMaintain strong internal knowledge of evolving software capabilities and train new team members on relevant platforms. /p /lilipCoach and develop core teams, lead trainers,



Partner‑as‑Trainer representatives, and Training Consultants to enable effective independent training delivery. /p /lilipQuality‑assure Train‑the‑Trainer, Partner‑as‑Trainer, and subsequent cascade models through observation, remote monitoring, certification frameworks, and data‑informed feedback. /p /lilipReinforce screening and referral protocols through remote monitoring, identify quality issues early, and intervene with coaching or corrective action. /p /lilipContribute quality findings and trends to organisational and team OKRs and quarterly reporting. /p /lilipParticipate in programme design workshops, lead configuration activities, and translate agreed operational designs into accurate software configurations. /p /lilipChallenge configuration requests that could compromise data integrity and work with relevant technical and programme stakeholders to identify compliant alternatives. /p /lilipValidate and test workflows with programme managers, IT leads, and partner stakeholders before training and rollout. /p /lilipOwn software adoption and behaviour‑change outcomes by monitoring usage, engagement, referral outcomes, screening practices, and other programme indicators. /p /lilipDistinguish adoption challenges from protocol, capability, or operational issues and intervene through coaching, configuration reviews, protocol reinforcement, or escalation. /p /lilipAct as a subject matter expert,



reviewing training materials for accuracy, scalability, and field deliverability. /p /lilipGather partner feedback systematically and translate recurring themes into improvements to learning assets, configuration standards, or product development. /p /lilipOwn and triage partner queries, tickets, bugs, and enhancement requests, resolving first‑line issues within agreed SLAs and escalating appropriately. /p /lilipManage multiple country programmes and internal projects simultaneously, maintaining realistic capacity plans and proactively identifying conflicts or dependencies. /p /lilipMaintain enablement plans, timelines, dependencies, meeting records, ownership, and progress through structured project management tools. /p /lilipRepresent the organisation at relevant industry events and support clear external messaging and partner engagement. /p /lilipTake full ownership of workload, decisions, delivery quality, and outcomes while contributing to shared team goals through knowledge sharing and peer support. /p /li /ulh3Requirements: /h3ullipTeaching or training qualification with at least 2 years of experience as a teacher, trainer, or facilitator. /p /lilipDemonstrable experience training teams remotely in low
- and middle‑income countries. /p /lilipStrong understanding of software products, configuration processes, and how customer adoption works in practice. /p /lilipDemonstrable experience managing customer or partner relationships, setting expectations, and driving programmes toward stronger outcomes. /p /lilipExcellent coaching and facilitation skills, with the ability to build lasting capability in others. /p /lilipConfidence observing professional practice, providing developmental feedback,

📌 Partner and Customer Enablement Lead (Italia)
🏢 Jobgether
📍 Italia