Overview As CPS Trainers and Team Leaders, you will lead and develop a high-performing training team focused on restaurant partners’ adoption of TheFork Manager. You will shape training strategy, collaborate with cross-functional teams, and translate partner feedback into actionable improvements. Your leadership will drive cultural change, coaching, and continuous development across markets. This role offers impact at scale in a diverse, international environment. Retribuzione / Benefits
* flexible working environment (2 days home office)
* competitive fixed salary and premio
* lunch vouchers
* international teams across Europe
* health insurance fully covered
* parental leave and caregiver leave (12 weeks) Responsabilità
* Lead and develop the CPS Trainers and Team Leaders to build a high-performing team
* Set objectives, monitor performance, and provide coaching and development plans
* Drive a cultural shift to improve partner adoption of TheFork Manager
* Join restaurant trainings to stay close to partner needs and challenges
* Define and evolve the training strategy and framework for restaurant partners
* Ensure consistent training standards across teams and markets




* Translate partner feedback into actionable improvements and KPIs-driven actions
* Collaborate with SalesOps and other functions to align on objectives and deliver a cohesive partner experience Requisiti fondamentali
* 3–4 years of experience driving customer adoption/usage of a SaaS solution, preferably in restaurants/hospitality
* Proficiency with Salesforce and/or other CRM tools
* Solid people management experience with coaching and development skills
* Strong customer mindset focused on partner experience
* Results-oriented with KPI, target, and performance management experience
* Analytical, pragmatic, hands-on approach to leadership
* Ability to lead change and translate vision into simple, repeatable actions
* Proactive, autonomous, and able to decide in a fast-paced environment
* Excellent communication and influencing skills with multiple stakeholders
* Fluent in English and comfortable in an international, multicultural setting
* Interest in technology, digital products, and the restaurant industry
* people leadership
* communication
* influencing
* customer-centric mindset
* Salesforce
* CRM tools

📌 Manager of Customer Product Success Team (Monza)
🏢 Thefork
📍 Monza