Overview
In this role, you will support Teradyne Robotics customers across SEMEA and UK to ensure reliable, safe operation of MiR and Universal Robots solutions. You will own and resolve complex issues, deliver training, and stay current with product updates. You’ll help drive our growing global Technical Support capability from Turin, collaborating with cross‑functional teams. This is a hands‑on, customer‑facing position in a fast‑paced, international environment with travel up to 30% and a strong impact on customer success.
Retribuzione / Benefits Starting salary 38900 + VC
Local candidates only
Opportunities to work in a global, innovative environment
Responsabilità Take ownership of support cases and drive resolution with high technical quality
Troubleshoot and resolve complex issues remotely and onsite to ensure customer satisfaction
Deliver technical training sessions to partners and customers
Stay up to date with latest MiR and UR product releases,



features and docs
Prioritize workload based on case severity and KPIs
Travel up to 30% for planned and short‑notice visits
Requisiti fondamentali BSc in Engineering
1–3 years in Technical Support, R&D;, or similar
Strong troubleshooting and solution‑oriented mindset
Ability to work independently and manage multiple priorities
Team‑oriented in a fast‑paced, international setting
Excellent English; French and/or Spanish a plus
Solid IT basics with Linux, Wi‑Fi, LAN, networking a plus
Proactive, customer‑focused
Strong communication skills
Structured, organized work style
Hands‑on robotics experience with collaborative robots and/or autonomous mobile robots
Familiarity with Linux OS, networking basics
Understanding of hardware and software ecosystems for robotics

📌 Product Support Engineer (Torino)
🏢 Universal-Robots
📍 Torino